There are several reasons why you might be experiencing dropped calls. The following troubleshooting tips will help you resolve the issue:

  • If you're experiencing dropped calls on only one phone, try using a different phone in the phone jack that's dropping calls. If the second phone works, the issue may be with the original phone and not the jack.
  • If you're experiencing dropped calls on all your phones, try resetting your phone modem (Multimedia Terminal Adaptor or MTA) by unplugging it and removing any batteries. Once the lights on the modem go dark, wait 15 seconds and then replace the batteries and plug the modem back in.
  • If the problem persists, contact us.
Note: After resetting your MTA it can take five minutes or longer for the dial tone to be restored. If your MTA also provides internet access, you won't be able to connect to the internet while the MTA is resetting.