Video On Demand FAQ
What is Spectrum Transactional Video On Demand (TVOD)?
With Spectrum Transactional Video On Demand (TVOD), you can rent On Demand video from any supported device, including smartphones, Xbox One, and Roku streaming devices. You can also watch any available content on your TV through your Spectrum Receiver (cable box), as well as online at SpectrumTV.com.
How long can I access/view/watch On Demand purchases?
Once you purchase your On Demand rental, you have a maximum of 48 hours to enjoy your rental.
If I rent/purchase On Demand content on one platform (e.g. SpectrumTV.com) can I watch the same content on another platform (e.g. the Spectrum TV App)?
Yes, you can! Content purchased on one platform will be available to watch on every device associated with your Spectrum account, including your Spectrum Receiver.
How do I control which users on my account can rent or purchase On Demand content?
You can set up a Purchase PIN if you want to control which users can order On Demand content.
Where can I find On Demand purchases appear on my bill?
Your purchases will appear in the Spectrum TV section of your bill, along with any other one-time or monthly TV charges.
How can I tell the difference between free On Demand content and content that I have to pay for?
You will see a price (and expiration date) listed next to the On Demand content that you have to pay for.
If I buy an On Demand video by mistake, but don't watch it, can I return the content or get a refund?
We’re sorry but, rentals and purchases are final at this time, even if it was made by mistake. Please double check before finalizing your purchase.
Why are some On Demand titles only available for purchase and not available for rental?
Title availability is subject to content licensing agreements. Each available title will include an expiration date so you can see how long the content will be available.