Video On Demand FAQ
What is Spectrum Transactional Video On Demand (TVOD)?
With Spectrum Transactional Video On Demand (TVOD), you can rent and purchase On Demand videos through your Spectrum Receiver. Our On Demand library is always being updated with newly released titles, classic favorites and more.
How long can I access/view/watch On Demand rentals?
Once you make an On Demand rental, you have 48 hours to enjoy your rented content. You can pause, rewind, and even watch your rented content multiple times within the 48-hour rental time.
How do I control which users on my account can rent or purchase On Demand content?
You can set up a Purchase PIN if you want to control which users can order On Demand content.
Where can I find On Demand purchases appear on my bill?
Your purchases will appear in the Spectrum TV section of your bill, along with any other one-time or monthly TV charges.
How can I tell the difference between free On Demand content and content that I have to pay for?
You will see a price (and expiration date) listed next to the On Demand content that you have to pay for.
If I buy an On Demand video by mistake, but don't watch it, can I return the content or get a refund?
We’re sorry, but all rentals and purchases are final, even if the rental or purchase was made by mistake. Please double-check before finalizing your purchase.
Why are some On Demand titles available only for purchase and not for rental?
Title availability is subject to content licensing agreements. Each available title will include an expiration date so you can see how long the title will be available.