Choose the type of service you need to troubleshoot:

TV Troubleshooting Tools

If you're missing channels or have no picture on one or more TVs, use the troubleshooting links below to address the problem. The troubleshooting tools will run some quick tests to identify and resolve the problems.

No Picture
Missing Channels
No Picture Troubleshooting Tool* Missing Channels Troubleshooting Tool*

*You must be signed in to use the Troubleshooting Tools


Internet Troubleshooting Tool

Internet Troubleshooting

If you've lost internet access or have a slow internet connection, sign in and run our Internet Troubleshooting Tool. It's fast and easy and will resolve the most common issues.


Sign in required


Voice Troubleshooting Tool


If you have no dial tone, you may be able to resolve the issue by using the Voice Troubleshooting Tool below, which will work to identify and resolve the issue.


*You must be signed in to access the tool.


The troubleshooting tools will also help you identify if your service has been disconnected because of non-payment or if there is a known outage in your area. You will also have the ability to perform a hard reset on your cable box if necessary.