Choose the type of service you need to troubleshoot:
TV Troubleshooting Tools
If you're missing channels or have no picture on one or more TVs, use the troubleshooting links below to address the problem. The troubleshooting tools will run some quick tests to identify and resolve the problems.
|No Picture Troubleshooting Tool*||Missing Channels Troubleshooting Tool*|
*You must be signed in to use the Troubleshooting Tools
Internet Troubleshooting Tool
If you've lost internet access or have a slow internet connection, sign in and run our Internet Troubleshooting Tool. It's fast and easy and will resolve the most common issues.
Voice Troubleshooting Tool
If you have no dial tone, you may be able to resolve the issue by using the Voice Troubleshooting Tool below, which will work to identify and resolve the issue.
*You must be signed in to access the tool.
Setting Up Spectrum TV
Spectrum Guide: My Library Video
Spectrum Guide Navigation Video
Welcome to Spectrum Guide Video
TV Everywhere Video
Programming Your Remote Video
Programming Your Spectrum Remote Video
Spectrum Guide: On Demand Video
Spectrum Guide: Parental Controls Video
Spectrum Guide: Programming Your DVR Video