If you're having trouble using the new Spectrum Guide, select the image below that most closely resembles the issue you're having. If none of the images seem related, visit our general TV troubleshooting page.

View the Spectrum Guide Settings Quick Reference Guide.

Not your guide? Find out which guide you have.

Note: If you've recently been upgraded to the new Spectrum Guide and are experiencing issues accessing the Spectrum Guide Main Menu or viewing On Demand and PPV content, refresh your Spectrum Receiver or select RESET DATA in Settings & Support.





Error Codes

If you see an error code on your TV or receiver, try to send a refresh signal or reset (power cycle) your receiver by unplugging the power cord, waiting 15 seconds, and then plugging the power cord back into the outlet. Wait up to 20 minutes for the receiver to fully recover and turn it back on.

If the error persists, contact us and give the agent the number of the error message you see.


Need more help?

Tune to channel 2400 to view support videos for your Spectrum services or visit the Spectrum Guide support page.

If you're still having trouble or have additional questions, Chat Now or contact us.