Returning Your Spectrum Equipment
All equipment issued by Spectrum for use with any Spectrum TV, Spectrum Internet, and Spectrum Voice services remains the property of Spectrum. If you're planning on disconnecting or downgrading any Spectrum services, you're responsible for returning any leased equipment to Spectrum.
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You can easily return your Spectrum equipment by bringing it to any Spectrum store. Use our store locator to find your nearest Spectrum store.
If there's no Spectrum store location in your area, you may be able to return certain pieces of Spectrum equipment via mail.
The following pieces of equipment are eligible for mail-in return:
- Spectrum Receivers, including HD and DVR receivers
- Moxi/Moxi Mate Spectrum receivers
- DOCSIS 2.0 WiFi gateway devices (modem/router combo)
- DOCSIS 3.0 modems
- DOCSIS 3.0 gateway devices (modem/router combo)
- WiFi routers
- Spectrum Voice modems
Contact us to request an equipment return kit or for more information about mail-in return.
Spectrum customers with disabilities may be eligible to have their equipment picked up by a Spectrum technician. Please contact us for more information or to request an equipment pickup.
If you fail to return all rented or leased equipment to Spectrum after you cancel or downgrade your services, an unreturned equipment fee may be charged to your account. This fee will be included in your total account balance.
Learn more about understanding fees and charges on your Spectrum billing statement.