If your Spectrum-issued remote control is lost or damaged, Spectrum will replace it for you.

There may be a charge for replacing your remote. Customers who choose not to replace lost or damaged equipment are still responsible for any outstanding equipment charges.

Note: This fee will be waived if your equipment was lost or damaged in a natural disaster.

Choose one of the following methods to get your replacement remote control:

Spectrum Store

The easiest way to replace your lost or damaged remote control is to visit a Spectrum Store. If your remote control is damaged or broken, please bring it with you.

See our Spectrum store locator to find your nearest Spectrum location.


Home Delivery

Some Spectrum customers may also qualify to have a replacement remote control delivered by mail. Contact us to learn more about replacing your equipment via home delivery.