High Definition TV (HDTV) Troubleshooting
The following information will help resolve issues related to your high-definition TV (HDTV). Use the quick links below to navigate to a section of your choice. For further assistance, contact us.
In order to receive HD channels you must:
- Have an HDTV
- Have an HD Spectrum Receiver (cable box)
- Subscribe to HD channels
Black Bars/Borders/Incorrect Fit
If you view standard definition (SD) programming on your HDTV, you may see black bars on either side of the screen. You can adjust how SD programming is shown on your TV by changing the settings in your guide. In addition, changing the settings in your guide can help ensure that you have the right fit for your picture.
- Ensure all connections are correct and finger-tight.
- Verify your HDTV is set to the proper source (HDMI/Input/Source)
- Refresh your receiver.
For all other issues, see our TV Troubleshooting support page.