Manage Spectrum Usernames

Your Spectrum username is used to sign in to Spectrum.net, where you can find your account information, Security Suite and Voice Online Manager.

Learn more about:

Contact Info

To update your contact information:

  1. Sign in to Spectrum.net and then select Settings.
  2. Scroll down to the Contact Info section and then select the Plus icon to expand the section.
  3. Select Edit to make changes to your Service or Billing Address, Email, or Phone Numbers, and then choose Save.

You can register up to two email accounts (in addition to your Spectrum.net email address) and up to three contact phone numbers.

Communication Preferences

As Head of Household, you can let Spectrum know how you want us to communicate with you.

To update your preferences:

  1. Sign in to Spectrum.net and then select Settings.
  2. Scroll down to the Communication Preferences section and then select the Plus icon to expand the section.
  3. Select Edit to make changes to your preferences and then choose Save.

You can sign up for Billing, Appointment, Service Alert and Account notifications, and set up two contact methods per category. Learn more about managing your communication preferences.

Account Controls

There are three kinds of Spectrum usernames: Head of Household (HoH), Administrator (Admin) and Standard. Each Spectrum.net account allows seven usernames. One must be a Head of Household (HoH) and the remaining six can be assigned any combination of Administrator or Standard permissions.

  • Users with Head of Household and Administrator permissions can manage other users.
  • Users with Standard permissions can view their set Account Controls.

From the Settings page, select Account Controls to manage users' account permissions. After making changes, select Save.

Learn more about each type of Spectrum username and how to assign permissions.

Marketing and Advertising Preferences

On the Settings page, can adjust your Marketing and Advertising preferences to tell us the kinds of advertising messages you want us to send you.

  • Select Marketing Preferences to manage how we send you marketing messages. If you don't want to be contacted for marketing purposes by email, phone or direct mail, or if you don't want your information shared with unaffiliated third parties, simply fill out the form and submit.
  • Select Advertising Preferences to opt out of receiving advertising that is personalized based on your personal information or general location (derived from your IP address). This applies to Spectrum websites as well as third-party websites.