You can manage access permissions for by creating a Purchase and/or Parental Control PIN. The following information will help you set or reset your Purchase or Parental Control PIN for

View live TV on

Parental Controls Parental Controls allow you to block specific channels and programming based on TV or movie ratings.

You'll be asked to create a four-digit PIN when setting up Parental Controls on for the first time. It's recommended that you record your PIN, as it's required to make changes to your Parental Control settings.

To reset your PIN:

  1. Select Forgot your PIN? on the bottom of the Parental Controls window, as shown in the image below.
forgot parental control PIN button


  1. Enter your master account password (the password used to sign in to your account on and then choose Submit.
  2. Choose a new PIN and then select Create PIN.
enter new parental control PIN in settings


  1. You'll then be redirected to the Parental Controls page, where you can make changes to your current settings.

Learn more about managing your settings.


Purchase PIN

A Purchase PIN allows you to restrict Video On Demand or Pay-Per-View purchases. To set or reset your Purchase PIN for, use our Ask Spectrum Virtual Assistant to chat with an agent or call us at (844) 762-1297.