The instructions below will help you cancel Auto Pay (automatic payments).

Available on the My Spectrum app. Learn More

To Cancel Auto Pay:

  1. Sign in as Head of Household or Administrator to change your payment settings.
  2. From the Account Summary page, select Manage Auto Pay.

    manage auto pay button on account summary page under billing section

  3. Choose the Cancel Enrollment button.
  4. Select Cancel Auto Pay to confirm.
Note: You must cancel Auto Pay at least three business days before your scheduled payment to avoid being charged for your automatic payment. We recommend that you monitor your bill for accuracy and make all necessary payments promptly to avoid late fees. Updated payment information will take effect by the next billing cycle.