Spectrum: Basic Email Troubleshooting
Some issues with email are easy to diagnose, while others may require further investigation.
If you're experiencing any of the following issues, make sure you're connected to the internet and using the correct email settings:
- Missing Emails
- Missing Contacts
- Sent Emails Missing
- Saved Emails Missing
Emails Missing When Checking Email From Multiple Devices
If you're using more than one device to access your email, make sure you're using the proper IMAP settings.
Changes Not Saved in Both Locations
If you find that the changes you've saved on your mobile device aren't being saved in webmail or vice versa, make sure you're using the correct settings.
If you, or one of your contacts, have received a bounceback message when sending email, make sure the email address isn't marked as spam.
Trouble Sending or Receiving Email
If you're experiencing problems sending and/or receiving emails, make sure you're using the correct email settings for both incoming and outgoing servers.
Spam is unwanted and unsolicited commercial email. Spectrum helps block spam by using anti-spam filters.
Learn more about email security.