Note: Spectrum email accounts are locked after six months of inactivity. You'll need to unlock your account through in order to receive new email messages. Learn more.

Some issues with email are easy to diagnose, while others may require further investigation.

If you're experiencing any of the following issues, make sure you're connected to the internet and using the correct email settings:

  • Missing Emails
  • Missing Contacts
  • Sent Emails Missing
  • Saved Emails Missing

Emails Missing When Checking Email From Multiple Devices

If you're using more than one device to access your email, make sure you're using the proper IMAP settings.

Note: Using both IMAP and POP simultaneously or using POP across multiple devices can cause error messages when trying to send, receive or access new email such as the following: "The mail server denied access to your account because another mail client was using it." To avoid these errors, we recommend using IMAP on all devices. Learn more about switching from POP to IMAP.

Changes Not Saved in Both Locations

If you find that the changes you've saved on your mobile device aren't being saved in webmail or vice versa, make sure you're using the correct settings.


If you, or one of your contacts, have received a bounceback message when sending email, make sure the email address isn't marked as spam.

Trouble Sending or Receiving Email

If you're experiencing problems sending and/or receiving emails, make sure you're using the correct email settings for both incoming and outgoing servers.

Receiving Spam

Spam is unwanted and unsolicited commercial email. Spectrum helps block spam by using anti-spam filters.

Learn more about email security.