The following troubleshooting tips will help you if you're experiencing static, interference, echo or crosstalk on your Spectrum Voice:

  • If you're experiencing the problem on one phone, test the phone jack. Unplug the problem phone and plug in a phone that isn't experiencing static. If you don't hear static, the issue is most likely with the original phone.
  • If this doesn't correct the problem or of you're experiencing the issue on all your phones, try resetting your phone modem (Multimedia Terminal Adaptor or MTA) by unplugging it and removing any batteries. Once the lights on the modem go dark, wait 15 seconds and then replace the batteries and plug the modem back in.
  • If the problem persists, contact us.
Note: After resetting your modem, it can take 5 minutes or longer to restore the dial tone. If your modem also provides internet access, you won't be able to connect to the internet while the modem is resetting.