General Information

Collect Calls

Collect call guidelines vary from state to state. Calls made by entering 0 aren't accepted by Spectrum Voice service. In order to use collect calling, customers must set up a third-party billing service. For further assistance, contact us.

911 Information

In the event you need to contact emergency services such as fire, police, or ambulance, call 911. Your call will be routed directly to the nearest public safety operator and your address will be automatically provided, allowing the operator to dispatch help even if you can't speak.

If you plan to move, need to change your service address or your service address isn't populating when you dial emergency services, contact us so that we can properly move your service and ensure 911 calls are properly routed.

 

211 Social Service Connection

Calling 211 provides you with information about referrals to human services for everyday needs and in times of crisis. Services offered through 211 vary by community, but may include the following: basic human needs resources, physical and mental health resources, employment support, support for older Americans and people with disabilities, support for children and families, volunteer opportunities and donations. We provide access to 211 where such service is available, but we don't manage or sponsor this service.

Filing Complaints

Complaints can be filed with the agency in your state that regulates telecommunications service providers. You may also contact us at (833) 267-6094, e-mail our Priority Escalation Team   or send to Executive Escalation Manager, 2 Digital Place, Simpsonville, SC 29681.

Complaints can be filed with the agency in your state that regulates telecommunications service providers. You may also contact us at (833) 267-6094, e-mail our Priority Escalation Team or send to Executive Escalation Manager, 2 Digital Place, Simpsonville, SC 29681.

Calls from Correctional Facilities

Customers who want to receive collect calls from correctional facilities in Missouri, Texas and Wisconsin, where the facility's provider isn't AT&T, or anywhere else in the U.S., must contact the correctional facility to establish a third-party billing account.

See the chart below for more information.

If And Then
The correctional facility is located in Missouri, Texas or Wisconsin... ...the facility's local service is provided by AT&T... ...Spectrum Voice customers are not able to receive a collect call from the facility.
The correctional facility is located outside of Missouri, Texas or Wisconsin... ...the facility's local service is provided by AT&T... ...Spectrum Voice customers may be able to receive a collect call from the facility.
The correctional facility is located anywhere in the U.S.... ...the facility's local service is not provided by AT&T... ...Spectrum Voice customers may be able to receive a collect call from the facility.

Do Not Call Registry

Consumers can register their phone numbers with the National Do Not Call Registry by visiting https://www.donotcall.gov/   or calling 1-888-382-1222 (for TTY call 1-866-290-4236 ). They must call from the phone number they want to register.  Customers on the national or a state Do Not Call registry aren't automatically placed on our Do Not Call list, but can request to be added.

Consumers register their phone numbers with the National Do Not Call Registry by calling 1-888-382-1222 (for TTY call 1-866-290-4236). They must call from the phone number they want to register.  Customers on the national or a state Do Not Call registry aren't automatically placed on our Do Not Call list, but can request to be added.

Spectrum Voice Troubleshooting

If you experience an issue with your Spectrum Voice service, you can use our Voice Troubleshooting Tool. Learn more   .

For further assistance, contact us.

Contact us for further assistance.

DSL Compatibility

Spectrum Voice service will work with DSL. However, you may need to maintain an active phone number with your DSL provider in addition to your Spectrum Voice number. We offer high-speed internet service that's often faster and more reliable than DSL and doesn't require maintaining a second phone number. Contact your DSL provider for further assistance.

 

Features

Number of Phone Lines

We'll install up to two separate phone lines for residential customers. If you need more than two separate phone lines, contact us.

We'll install up to two separate phone lines for residential customers. If you need more than two separate phone lines, contact us.

Number of Phones

There is no limit on the number of phones you can use. Spectrum Voice uses existing phone wiring, so all jacks in the home can be used.

Power Outages

Spectrum Voice phone service uses the electrical power in your home, so if there's an outage, 911 calling may be interrupted. You can install a battery backup for up to eight hours of stand-by and five hours of talk time. Contact us for additional information.

Spectrum Voice phone service uses the electrical power in your home, so if there's an outage, 911 calling may be interrupted. You can install a battery backup for up to eight hours of stand-by and five hours of talk time. Contact us for additional information.

Security Systems

Most monitored home security systems, such as ADT, will work with Spectrum Voice phone service. However, if you have a home security service, we recommend that you test the proper operation and communication of the alarm system after your phone installation.

Most monitored home security systems will work with your Spectrum Voice service. However, if you have a home security service, we recommend that you test the proper operation and communication of the alarm system after your phone installation.

Life Alert Systems

Life Alert Emergency Response is a third-party, personal emergency response and home medical alert system specifically designed to protect users in a medical emergency that occurs at home. Spectrum Voice works with most Life Alert Systems. If you have a medical alert system and are concerned with losing phone capabilities due to a power outage, we encourage you to take advantage of our battery backup option. Learn more.

Life Alert Emergency Response is a third-party, personal emergency response and home medical alert system specifically designed to protect users in a medical emergency that occurs at home. Spectrum Voice works with most Life Alert Systems. If you have a medical alert system and are concerned with losing phone capabilities due to a power outage, we encourage you to take advantage of our battery backup option.

VoIP

We offer a primary line phone service that has all of the standard features of a traditional phone service and more. Spectrum Voice uses VoIP (Voice over Internet Protocol) to transport calls over our own private network so your calls never touch the public internet. Our service can be installed via any in-home phone jack. This distinction is important because services offered by many VoIP providers do require high-speed internet connections in the home.

Wire Maintenance Insurance

We offer a wire maintenance repair program that may help you avoid costly repair charges inside your home. For a low monthly fee, we can provide repair service for your jacks and inside wiring (the wiring must meet certified technical standards). Contact us to order Wire Maintenance. We will maintain outside phone lines as a part of your basic monthly service. Outside lines will be repaired at no cost to you, unless the repair is due to a customer-caused incident. The final cost is at the discretion of the technician performing the repairs.

We offer a wire maintenance repair program that may help you avoid costly repair charges inside your home. For a low monthly fee, we can provide repair service for your jacks and inside wiring (the wiring must meet certified technical standards). Contact us to order Wire Maintenance.

We'll maintain outside phone lines as a part of your basic monthly service. Outside lines will be repaired at no cost to you, unless the repair is due to a customer-caused incident. The final cost is at the discretion of the technician performing the repairs.