Spectrum Voice allows you to manage your calling features through Voice Online Manager or by using your handset and the associated star (*) code. The menu will guide you through enabling or disabling the calling feature over the phone.

Learn more about Voice Online Manager.

 

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Spectrum Voice Calling Features Quick Reference Table

The calling features listed below are included with your Spectrum Voice service. Select a feature from the list below to learn more. If you'd like to disable any of the following features, contact us.

Feature Activate Deactivate Voice Online Manager Compatible

  Backup Phone

    Yes

You can add a backup phone number to forward calls to in the event your Spectrum Voice service is unavailable.

  Block Anonymous Calls

*77 *87 Yes

You can block incoming calls without caller ID information. Anonymous callers will receive a message that you're not accepting Caller ID-blocked calls and are advised to enable caller ID before calling again.

  Busy Call Forwarding

*90 *91 Yes

You can forward incoming calls to voicemail or an alternate phone number when the line is busy.

To manage this feature using your handset:

  1. Enter *90 and wait for the dial tone.
  2. Enter the phone number you want to forward calls to, including 1 + area code (if necessary).
  3. You'll hear a confirmation tone when activated.
  4. If you want to deactivate this feature, enter *91 and wait for a dial tone to confirm your changes.

  Call Blocking

    Yes

You can block incoming anonymous or collect calls as well as outgoing long distance and international calls. Calls to 900 and 976 numbers and third-party charges are automatically blocked.

  Selective Call Forwarding

*63 *83 Yes

You can forward incoming calls from up to 48 numbers to an alternate phone number.

  All Call Forwarding

*72 *73 Yes

You can forward all incoming calls from your home phone to an alternate number. If you receive a call while this feature is enabled on your home phone, you'll hear a short ring ("ring splash") indicating that the call is being forwarded. You'll need to deactivate All Call Forwarding in order to answer incoming calls on your home phone.

To manage this feature using your handset:

  1. Enter *72 and wait for the dial tone.
  2. Enter the phone number you want to forward calls to, followed by the # key. Note: Include 1+ Area Code when entering the phone number, if necessary.
  3. You'll hear a confirmation tone when activated.
  4. To deactivate this feature, enter *73 and wait for a dial tone to confirm your changes.

  Call Return

*69 *89 No

This feature allows you to automatically call back the last received incoming call. This service only applies to local calls and doesn't work for calls that have been forwarded or for calls from 800 or 900 numbers.

  Block Unwanted Callers

*60 *80 Yes

You can automatically send incoming calls from certain numbers to a message stating you're not accepting calls at this time. Up to 48 numbers can be blocked.

  Call Waiting

Flash or Receiver *70 Yes

When you're on the phone, a soft beep notifies you of another incoming call. You can press the Flash button on your phone to accept the second call and place the current call on hold. The Flash button is also used to switch between two calls. If you choose to hang up the phone, the current call will end and the incoming call will ring immediately.

To prevent an outbound call from being interrupted, press *70 before entering the phone number. Call Waiting is reactivated automatically once your call is completed.

  Caller ID

    No

Caller ID displays the incoming caller's phone number and name (if available). Note: This feature may not be supported on all telephones or available in all service areas.

  Call Waiting with Caller ID

    No

Call waiting with Caller ID identifies incoming calls when you're on the phone. You can view the caller's information and determine whether or not you'd like to answer the incoming call. This feature is only available to customers who have enabled Caller ID and Call Waiting and have a Caller ID-compatible telephone.

  Block Caller ID

*67 *82 No

You can temporarily hide your phone number from the party you're calling by pressing *67 before entering the phone number. "Private" or "anonymous" will appear on the recipient's phone display. Note: If the party you're trying to reach blocks anonymous calls, your call may not go through.

If you have your Caller ID permanently hidden for all outgoing calls, you can temporarily unblock your Caller ID information by pressing *82 before entering the phone number. This allows you to contact someone who blocks anonymous incoming calls.

Please contact us to enable Caller ID blocking for all calls.

  Call Trace

*57   No

If you receive a harassing or threatening call, you can initiate a Call Trace by pressing *57. You can only trace your most recent incoming call. Information collected on traced calls will be released to a law enforcement agency only.

Note: You'll be charged $20 each time you initiate a Call Trace.

  VIP Ringing

*61 *81 Yes

You can assign a distinctive ringtone for up to 48 individual callers.

  Do Not Disturb

*78 *79 Yes

This feature forwards all incoming calls to voicemail. If your voicemail isn't set up, callers won't be able to leave a message.

  No Answer Call Forwarding

*92 *93 Yes

You can forward missed calls to voicemail or an alternative phone number. If you receive a call while this feature is enabled on your home phone, you'll hear a short ring indicating that the call is being forwarded. You'll need to deactivate No Answer Call Forwarding in order to answer incoming calls on your home phone.

To manage this feature using your handset:

  1. Enter *92 and wait for the dial tone.
  2. Enter the number phone you want to forward calls to, including 1 + area code, if necessary.
  3. You'll hear a confirmation tone when activated.
  4. To deactivate this feature, enter *93 and wait for a dial tone to confirm your changes.

  Repeat Dialing

*66 *86 No

Repeat Dialing automatically redials a busy number for up to 30 minutes and will notify you when the line becomes available.

  Accept Selected Callers

*64 *84 Yes

You can choose to receive incoming calls from select phone numbers only and send all other incoming calls to voicemail. Up to 48 phone numbers can be added to your list of accepted callers.

  Speed Dial

*74   Yes

You can program up to 8 phone numbers for one-digit dialing.

Note: Number 1 is automatically assigned to your voicemail.

To manage this feature on your handset:

  1. Enter *74 and wait for the dial tone.
  2. Enter the one-digit code (Between 2 and 9), followed by the phone number you want to add to speed dial.
  3. After you enter the phone number, press the # key. Several short tones confirm your entry.

From then on, you'll only need to enter the one-digit code and the # key to call the designated number.

  Simultaneous Ring

*361 *362 Yes

You can enter up to 32 additional phone numbers (such as your mobile phone or your work phone) to ring when your home phone rings. This feature allows you to answer calls when you're away from home.

  3-Way Calling

Flash or Receiver Flash or Receiver No

You can use 3-Way Calling to speak to two different parties at the same time.

  1. Call the first party, then press the Flash button to put them on a brief hold.
  2. When you hear the dial tone, enter the second number.
  3. When the second party answers, press the Flash button once briefly to create a three-way connection.
  4. If the second party doesn't answer, press the Flash button twice to return to the first call.
  5. To disconnect the second party, press the Flash button once. The first party will remain on the line. To disconnect all parties, hang up the phone.

  Voicemail

*99   Yes

Voicemail answers your phone calls while you're away from home or taking another call. You can retrieve your voice messages at any time from anywhere.

To set up your voicemail:

  1. Using your home phone, dial *99.
  2. Follow the instructions to create a four-digit PIN, which is used to access your voice messages.
  3. You'll be prompted to record your name and personal greeting.

You can also set up Readable Voicemail through Voice Online Manager to receive an audio file and full text transcription of your voicemails via email.

Learn more about voicemail setup.

  Directory Listing

    Yes

You can choose to list your contact info, including your full name, phone number and address, in the printed phone book or keep your information private. If you select Private Listing your number won't be accessible through directory assistance (411).

Note: All new Spectrum Voice customers will automatically have their phone numbers set as Private Listings. The Directory Listing preferences can only be changed by a user with Head of Household privileges once every 12 months.