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Ordering and Installation

Activating Spectrum Voice Service

  • During the ordering process you'll be asked to choose a scheduling window. Your options will be based on technician availability and whether you're bringing your phone number from another provider or choosing a new phone number.
  • Installation dates for Voice service may be available the next day, or we may need up to 10 days to gain access to your phone number from your current provider.
  • Our customer service representatives will assist you with scheduling the first available date that meets your scheduling needs.
  • Learn more about Spectrum Voice equipment.

Our professional installation includes activation of all existing working phone jacks or the installation and activation of one phone jack if there isn't currently a working phone jack in your home.

  • Additional wiring charges may apply if you request additional jacks to be installed or activated.
  • Additional charges may apply for special construction charges.
  • We provide and install a phone modem, or Multimedia Terminal Adaptor (MTA), that is used to communicate with our private communications network.

Local & Long Distance Service

Local and long-distance service is available with Spectrum Voice. Our Unlimited Long-Distance Calling Plan includes unlimited local, local toll and long-distance calling in the United States, Puerto Rico, Guam, the US Virgin Islands, Mexico, Canada, Wake and Marianas Islands. You can also sign up for our Spectrum Voice International calling plan, which offers unlimited calling ot 70 countries and low per-minute rates to the rest of the world. Learn more.

Your Current Service Provider

If you're bringing your phone number(s) from another provider, don't call and cancel your phone service. In order for us to process a request to bring your number from another provider, the phone number(s) must be currently working. Contact us and we'll let you know if we can transfer your current number.

Keep Your Existing Phone Number

You should be able to keep your phone number at no additional charge if you're switching your service within the same location. However, when you move to a new location, it's not always possible to keep the same number. To find out if you can keep your current number, contact us.

Who Can Order?

Any individual over 18, or business, located in an area where we offer phone service can order the service.

You may qualify for a discounted package that combines Spectrum Voice with our other services.

  • If we can bring your number over from your current provider, we'll take care of everything for you. We don't charge any switching fees. If you cancel your service prior to contacting us, you may not be able to keep your current number. Please note that you may be responsible to your old service provider for any contractual requirements and applicable charges.
  • If you're planning on getting a new phone number, or we can't bring your current phone number over to Spectrum, you'll need to contact your current provider and cancel your existing phone service.
  • If you have a long-distance provider that's different than your local service provider and you choose a long-distance package, you'll need to contact your long-distance provider and cancel your long-distance service. We can't cancel your long-distance service if it's different from your local service provider.