Voice Online Manager allows you to check your voicemail and manage your Spectrum Voice features online, using a desktop computer or mobile device.

For more information, use the quick links below to navigate to a section of your choice.

 

General Information

To access Voice Online Manager:

  1. Sign in to My Account on Spectrum.net.
  2. Select Voice, located in the top-right corner of the Spectrum homepage.
  3. Select the phone number that you would like to manage from those listed in the header.  Note: You can manage features for up to two phone lines in Voice Online Manager.
  4. Navigate to the section of your choice:
    1. Summary: An overview of your voicemails, call history and Voice settings.
    2. Voicemails: Lists the voicemails you've received and options to play, search for, delete, reply to, forward or download the selected messages. Learn more.
    3. Calls: Shows details of your call activity and can be filtered by outgoing, incoming or missed calls. Learn more.
    4. Settings: Allows you to set up voicemail settings and manage your preferences for call waiting, speed dial, simultaneous ring, call handling, call blocking and more.
Note: You'll be automatically signed out of Spectrum.net after one hour of inactivity in Voice Online Manager.

To manage Voice Online Manager permissions:

  1. From your desktop computer, sign in to My Account with a Head of Household or Admin username. Note: You cannot edit user permissions using a mobile device.
  2. Select Settings.
  3. Choose the username you want to edit, then scroll to Account Controls.
  4. Select Yes to allow access or No to restrict access to Voice Online Manager.
  5. Choose Save.

Set Up Voicemail

To set up Voicemail using Voice Online Manager:

  1. Open Voice Online Manager.
  2. Select Set Up Voicemail in the Voicemails section of the Summary page.
  3. Follow the prompts to set up a greeting, four-digit numeric PIN, Readable Voicemail and additional voicemail preferences.

Voicemail Settings

Voicemail can be turned off at any time in the Settings section of Voice Online Manager. Voicemail cannot be turned on or off using your telephone handset.

To set up Voicemail using your home phone:

Note: If you've received voicemail messages and decide to turn Voicemail off, your heard messages continue to age and are automatically deleted after 30 days.

If you choose to turn Voicemail back on:

  • Select Use Standard Greeting to restore your previously recorded greetings.
  • Choose Record Personal Greeting to record over your previous greeting.

Readable Voicemail

The Readable Voicemail feature can send you an audio file and full text transcription of your received voicemail via email.

  • You can activate up to five email addresses to receive Readable Voicemail transcriptions.
  • Voicemail transcription is available in either English or Spanish, based on the caller's language.
  • If you don't want to receive a voicemail transcription at a particular email address, delete that email address from the Readable Voicemail page or turn the feature off.

 

To set up Readable Voicemail:

  1. Open Voice Online Manager, then select Settings.
  2. Select Voicemail Settings.
  3. Choose Readable Voicemail, then On.
  4. Select the X button if you want to delete an email address.
  5. Choose Delete All if you want to clear all entered email addresses.
  6. Select Save to save your changes.
  7. An activation link will be sent to the email addresses added, and that link is valid for 48 hours. You must activate the email to begin receiving Readable Voicemail.
  8. Select Resend Opt-In Email if your activation link has expired.

Voicemail Greetings

Once you've set up voicemail, you can create a personalized voicemail greeting for all missed calls, or different greetings for different call handling situations. Callers will hear a default greeting if you don't record your own.

Note: Voicemail greetings can't be recorded on a mobile device.

To record, edit or delete a greeting:

  1. Open Voice Online Manager, then select Settings.
  2. Select Voicemail Settings, then Voicemail Greetings.
  3. Your browser may ask to control your microphone. Select Allow Access to proceed.
  4. When finished, select Save.

Voicemail PIN

When setting up the voicemail feature, you'll be asked to create a four-digit numeric PIN, which is used to access your voicemail away from home.

Note: Your PIN can't contain any sequential digits of your phone number, any sequential numbers or more than two repetitive numbers.

To set or change your PIN:

  1. Open Voice Online Manager, then select Settings.
  2. Select Voicemail Settings, then Voicemail PIN.
  3. Enter a four-digit PIN, then select Save.

PIN Skip

When you first access your voicemail from your home phone, the PIN Skip feature will be turned ON and you won't need to enter your PIN. When PIN Skip is turned OFF, you need to enter your PIN to access your Voicemail from your home phone.

Number of Rings

You can select how many times you want your phone to ring before incoming calls go to voicemail. The default setting is four rings.

To adjust the number of rings:

  1. Open Voice Online Manager, then select Settings.
  2. Select Voicemail Settings, then Number of Rings.
  3. Choose a number (3-6) from the dropdown menu, then select Save.
If a caller wants to skip your greeting and go directly to your voicemail, they can press ###

Manage Voice Messages

You'll hear an interrupted dial tone when you have a new voicemail. Your mailbox can store up to 45 messages for a maximum of 31 days each.

You can view and manage your voice messages using Voice Online Manager. Navigate to the Voicemails page and select a received message from those listed.

The Search feature lets you browse messages by phone number or keyword.

When you've selected a voice message, you can:

  • Select Play to listen to the voice message.
  • Delete unwanted messages. Deleted messages can be recovered within 24 hours or permanently deleted to free up storage.
  • Mark a message as Heard or Unheard.
  • Download a message for later playback.
  • Add to if you'd like to add the phone number to a calling feature, such as VIP Ringing or Block Unwated Callers.
  • Reply by Email.
  • Forward by Email.
Note: Spectrum Voice service customers who don't subscribe to Spectrum Internet service can forward or reply to a voicemail, but recipients won't be able to reply to the originating email address.

Call History

The Calls page details your call history. You can view the most recent 100 call records and sort by name and/or phone number, date, time and duration of call. Select Export Call Logs to save a copy of your call history for your records.

The following call types are logged in Voice Online Manager:

  • Inbound Calls
  • Connected local and long distance calls
  • International calls
  • Local and long distance calls sent to voicemail
  • Voicemail access either via *99 or by dialing the home telephone number

The following call types are not logged in Voice Online Manager:

  • Local calls that aren't connected, meaning calls that are disconnected before someone on the other end picks up or the call goes to voicemail.
  • Toll-free numbers
Note: Calls can't be deleted from the Voice Online Manger Calls page. It may take up to two hours for each call to appear on the calls page.

Calling Features

You must subscribe to a feature and it must be activated on your account before it can be managed with Voice Online Manager.

  1. Open Voice Online Manager, then select Settings.
  2. Select Calling Features, then choose one of the following features to edit:
    1. Call Waiting: When enabled, a soft beep will notify you that another person is calling while you're on the phone. To accept the second call, press the Flash button on your handset. The default setting for Call Waiting is ON. Press *70 to prevent your outbound call from being interrupted.
    2. Speed Dial: You can enter up to eight phone numbers for one-digit dialing from your home phone. #1 is automatically your Voicemail.
    3. VIP Ringing: You can enable a distinctive ringtone for up to 48 individual callers.
    4. Backup Phone: Add a phone number to forward calls to in the event your Spectrum Voice service is unavailable.
    5. Simultaneous Ring: Enter up to 32 additional phone numbers (such as your mobile phone or your work phone) to ring when your home phone rings. This feature allows you to answer calls when you're away from home.
  3. When you edit a setting, make sure to Save your changes.

Call Handling

Call Handling options allow you to forward all or selected calls to a designated phone number, and choose how calls are handled when the line is busy or there is no answer.

To manage Call Handling:

  1. Open Voice Online Manager, then select Settings.
  2. Select Call Handling and follow the onscreen prompts to edit the settings of your choice.
  3. When finished, Save your settings or Reset to restore the default settings.
Note: International Call Forwarding is NOT available.

Privacy

  1. Open Voice Online Manager, then select Settings.
  2. Select Privacy, then choose one of the following features to edit:
    1. Block Unwanted Callers: Send selected incoming calls to a message indicating you're not accepting calls.
    2. Accept Select Callers: Receive incoming calls only from phone numbers you've added to your list of select callers. All others will receive a message indicating that you're not accepting calls.
    3. Do Not Disturb: When enabled, this feature sends all incoming calls to voicemail. If you haven't set up your voicemail, callers won't be able to leave a message.
    4. Call Blocking: This feature allows you to block anonymous, international or collect calls.
    5. Directory Listing: You can choose to list your contact info, including your full name, phone number and address in the printed phone book. Learn more.
  3. When you edit a setting, be sure to Save your changes.

Block Robo-Callers

Nomorobo allows you to block unwanted calls from telemarketers and robo-callers. This feature uses a list of phone numbers from the FCC Do Not Call list to block suspected calls.

To activate:

  1. Go to the Nomorobo website and follow the directions to sign up.
  2. Open Voice Online Manager, then activate the Simultaneous Ring feature.

Learn more about this feature and its benefits.

Directory Listing

As a Spectrum customer, you have two options for the listing of your phone number: Private or Published. With a Private Listing, your number will not be accessible in a printed phone book or through directory assistance (411). With a Published listing, your number will be available in both sources.

All new Spectrum Voice customers will automatically have their phone numbers set as Private Listings. Both new and existing customers can change their directory listing preferences through the Voice Online Manager once every 12 months. The Directory Listing preferences can only be changed by a user with Head of Household privileges.

Note: Existing customers who upgrade their Spectrum Voice service will automatically have their numbers listed as Private.

You can change your preference by following these steps:
 
  1. Select Directory Listing in the PRIVACY section under Settings in Voice Online Manager.
  2. Choose either Keep Info Private or Include Info.
  3. Select SAVE and then select SAVE again to confirm your choice.
Once you change your listing preferences, you'll need to wait 12 months before you can change it again. A note on the Directory Listing page will tell you if you are eligible to make changes or the date when you will be eligible.