Spectrum participates in the California LifeLine Program, a state program that provides discounted home phone service to eligible residential households. Eligible customers receive a California Lifeline Phone Credit (CLPC) in the amount of $13.15 per month on their bill. And, if you are installing new Spectrum Voice service, you'll only pay $10 for the installation through the California LifeLine Program.

Eligibility in the program is determined by the California LifeLine Administrator (CLA), an independent agency contracted by the California Public Utilities Commission.

What is the California LifeLine Phone Credit (CLPC)?

We participate in the CLPC Program   , a state program that provides discounted Voice service to eligible households.

Am I eligible?

You must meet all of the following requirements:

  • You must be a resident of the state of California.
  • You possess a valid Social Security Number and must be willing to provide the last four digits along with your date of birth during the application process.
  • You are a current or new Spectrum Voice customer.
  • You do not currently have the California LifeLine Program with another carrier, or are willing to cancel your enrollment with your current carrier prior to applying to Spectrum's program.
  • You, or a dependent in your household, currently participate in a qualifying government program or meet income eligibility requirements.

Eligible programs

Under program-based eligibility, you may qualify for the California LifeLine Phone Credit if you or another person in your household is already enrolled in one or more of the eligible public-assistance programs below:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Veterans Pension and Survivors Benefit

Income-based eligibility

Under income-based eligibility, you may qualify for California LifeLine if your annual total household income is at or less than the income limits below. Housing income includes, but is not limited to: wages, salaries, interest, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, workers' compensation, unemployment and public assistance benefits, Social Security payments, pensions, rental income, income from self-employment, cash payments from other sources, and all employment-related non-cash income.

Household Size Annual Income Level
1 $16,281
2 $21,924
3 $27,567
4 $33,210
5 $38,853
6 $44,496
7 $50,139
8 $55,782
For families/households wth more than 8 persons, add $5,643 for each additional person.

Effective January 26, 2017

For more information visit the Is California LifeLine Right For You?   section of the California LifeLine Administrator Website.

Note: At this time, Spectrum offers the LifeLine Phone Credit program in California only.

What documentation do I have to provide to establish my eligibility for the CLPC?

Supporting documentation requirements differ depending on which method is used for qualification.

Method 1 - Participation in Federal or State assistance programs:

  • Identification card or number from a qualifying assistance program.
  • Statement of benefits from Supplemental Security Income (SSI) and/or a qualifying assistance program.
  • Notice of eligibility or decision letter of participation from a qualifying assistance program, and/or
  • Other official documents.

Method 2- Income-based criteria:

  • Front page only of prior year's state (540, 540A, 540 2EZ, 540NR, or 540X) or federal (1040, 1040A, 1040EZ, 1040NR, 1040NR-EZ, 1040SS, or 1040X) tax filing,
  • Income statements or paycheck stubs for 3 consecutive months within the past 12 months,
  • Statement of benefits from Social Security, Veterans Administration, retirement/pension, Unemployment Compensation, and/or Workmen's Compensation,
  • Alimony and/or child support documents, and/or
  • Other official documents.

Are there any restrictions?

  • You must meet the program-based or income-based eligibility criteria and complete and application, providing the last four digits of your Social Security Number and your Date of Birth. You must also be willing to submit documents that confirm your program enrollment to verify your household's earned income (wages, tips, etc.) and unearned income (child support, unemployment benefits, etc.).
  • The California LifeLine Program is available only for one residential phone line per household (except for teletypewriter or CapTel users and for Deaf and Disabled Telecommunications Program participants). A household includes adults and children who are living together at the same address as one economic unit. An economic unit consists of all adults (persons at least 18 years old unless emancipated) contributing to and sharing the household's income and expenses. Each household must choose to get the discount either on a home phone or on a cell phone, but not on both. Households that do not follow the one discount per household rule will lose their discounts.
  • LifeLine is a non-transferable benefit, meaning an eligible Spectrum Voice subscriber may not transfer his or her benefit to any other person.
  • Willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program.
  • To remain in the California LifeLine Program, you must re-verify your eligibility annually with the California LifeLine Administrator. A renewal form with a Personal Identification Number (PIN) will be mailed in a PINK envelop 105 days prior to your California LifeLine anniversary date. In order to continue receiving California LifeLine benefits, you must complete the form, sign it, and send it to the California LifeLine Administrator by the due date.

How do I apply?

  1. First, verify you are eligible based on the Program Eligibility Criteria or Income Eligibility Criteria.
  2. Then, call Spectrum at (833) 267-6094 and inform the Sales Representative that you would like to apply for California Lifeline Phone Credit. Our representative will explain the California LifeLine Phone Credit in more detail and gather additional information from you to begin the application process.
  3. Look for a PINK envelope to arrive in the mail from the California LifeLine Administrator. It will contain your application form with an Enrollment code and/or Personal Identification Number (PIN). You must complete the form, sign it, and send it to the California LifeLine Administrator along with any required documents by the due date. You may also apply online using the instructions found on the application. Please be sure to sign your application if you are mailing it.

You will continue to be billed at your standard rates until your application is processes and approved by the California LifeLine Administrator.

How will I be notified regarding whether my application was approved?

You will be notified by the California LifeLine Administrator (CLA) via mail.

How long does the CLPC last?

Eligibility is for a one-year period and current CLPC customers will receive a notice from the CLA when it is time to re-verify eligibility.

When will I see my LifeLine credit?

You'll pay your prevailing rates for Spectrum Voice until your application is approved. After being approved by the California LifeLine Administrator, you'll be refunded the difference between your standard rates for Voice service and the California LifeLine Phone Credit (CLPC) for any applicable monthly service charges. This refund will be retroactive to the date you contacted Spectrum to apply for California LifeLine Phone Credit or the date your service began, whichever is later. These credits will appear on the next bill cycle after your application has been approved.

In addition, Spectrum will not require deposits on your Spectrum Voice service if you are applying for California LifeLine Phone Credit. Spectrum will defer any phone installation charges until your eligibility is determined by the California LifeLine Administrator (CLA).

Will my Voice service be disconnected if I do not renew my eligibility for the CLPC?

No. The annual renewal applies only to the CLPC, and not to your actual Voice service.

Can I add an International Calling Plan to my Voice service with the CLPC?

Yes. Add-on calling plans and services are available at the retail rate.

Does the CLPC apply to TV or Internet products?

No. Your CLPC only applies to your Voice service.

Can I add TV or Internet to my Voice account if I am receiving the CLPC?

Yes. Visit spectrum.com   or call (877) 906-9121 to add services to your account.

Can I receive the CLPC on more than one phone number or account?

Based on California regulations, the CLPC is only available for one phone line per household. The only exception is for Deaf and Disabled Telecommunications Program participants, where a second line is allowed under the program.

A household includes adults and children who are living together at the same address as one economic unit. An economic unit consists of all adults (persons at least 18 years old unless emancipated) contributing to and sharing the household's income and expenses. Applicants will have to prove their eligibility for credit on their TTY line through the CLA.

Can I receive the CLPC from you and another provider?

Based on California regulations, the CLPC is only available for one phone line per household. The only exception is for Deaf and Disabled Telecommunications Program participants, where a second line (TTY) is allowed under the program. Customers receiving CLPC from us with TTY equipment may receive LifeLine on their primary voice service from another carrier.

What happens at the end of the eligibility period?

Every customer enrolled in the CLPC program must confirm his or her continued eligibility with the CLA in accordance with the applicable requirements. The CLA will mail each participant a renewal form. You must complete the form and return it per the instructions on the form. You will receive a letter confirming your renewal or your disqualification.

What happens if I no longer qualify for the California LifeLine Phone Credit?

You are responsible for notifying us immediately if you no longer meet the program's eligibility requirements by calling (833) 267-6094.

What happens if I change my address or phone number?

If you change your Voice service address or telephone number you must notify us immediately. As long as you maintained your eligibility for the CLPC, the address and/or telephone number change will not impact your participation in the program.

What happens if I do not renew my eligibility for the CLPC?

We will be instructed by the CLA to remove the CLPC from your account. We will remove the credits and Voice services will be billed at the retail rate.

Additional questions?

For questions regarding the program or to order additional Spectrum services, please call (877) 906-9121 .

For more information visit the Is California LifeLine Right For You?   section of the California LifeLine Administrator Website.

Note: At this time, Spectrum offers the LifeLine Phone Credit program in California only.