With Nomorobo, you can block unwanted calls from telemarketers and robo-callers. This feature uses a list of phone numbers from the FCC Do Not Call list to block suspected calls.

To activate:

  1. Go to the Nomorobo website and follow the directions to sign up.
  2. Sign in to Spectrum.net and go to your Voice Online Manager to activate the Simultaneous Ring feature.

The Nomorobo feature is available for all Spectrum Voice customers who have been upgraded to our enhanced service. You'll know if you have been upgraded if you have access to the Simultaneous Ring and Backup Phone features on your Voice Online Manager.

This feature will screen all incoming calls. If Nomorobo determines that the call is from a blacklisted number, it will block it. In this case, you'll hear a single ring. The number will show up on your caller ID on your handset and television, if applicable.

Note: After you activate the Nomorobo feature on your phone line, you will no longer be able to access Spectrum Voicemail by dialing your home phone number. You'll need to dial *99 from your home phone to access your Spectrum Voicemail.

Get Started With Nomorobo:

 

  1. Go to the Nomorobo website.

 

Nomorobo Get Started

 

  1. Select the Get Started Now link.
  2. Choose Landline/VoIP for type of phone and choose Charter Spectrum from the dropdownlist of carriers.
  3. Enter your email address and select Next.

 

Nomorobo Step 2

 

  1. Check your email for a link and select it.

 

Nomorobo Email Link

 

  1. Put in your first and last name and choose a password, then select Sign Up.

 

Nomorobo Sign up

 

  1. Select the Click here to get started link.

 

Nomorobo Get Started

 

  1. Choose Landline as the phone type and Charter Spectrum as the carrier.
  2. Enter your Spectrum Voice number and hit Next.

 

Nomorobo Step 3

 

  1. Follow the instructions on the next screen. They'll tell you how to set up Nomorobo on your Spectrum Voice Online Manager.

Set up Nomorobo in Voice Online Manager

  1. Sign in to Spectrum.net and select the Voice icon in the top right corner of the screen.

 

Sign in to Voice

 

 

Simultaneous Ring

 

  1. Find and select the Simultaneous Ring feature at the bottom of the page.
  2. Turn the Simultaneous Ring feature ON.

 

Simultaneous Ring Setup

 

  1. Enter the phone number that Nomorobo gave you in step 10 and select SAVE.

 

Test Call Setup

 

  1. Back on the Nomorobo site, select the I'm ready. Call me now. button.

 

Test Call Setup 2

 

  1. Nomorobo will place a test call to verify that the phone is now protected.
  2. If your phone is protected, you'll see a success message.

 

Test Call Setup 3

How it Works With Your Existing Features

Some Spectrum Voice features will take precedence over the Nomorobo blocking feature:

  • Accept Selected Callers
  • Block Unwanted Callers
  • Selective Call Forwarding
  • All Call Forwarding
  • Do Not Disturb

You can also report phone numbers of telemarketers or robo-callers through the Nomorobo website.