Upgrading your Modem Self-Install Video
Note: Note: DOCSIS 1.0/1.X modems are no longer supported on our network. To get a replacement modem, contact us or visit a Spectrum store. You should recycle your old modem or return it to a Spectrum store. If you do a modem swap with us, you'll receive a mail return label in your package which you can use to return your old modem.