If you are missing channels or have no picture on one or more TV, use the troubleshooting links below to address the problem. The troubleshooting tools will run some quick tests to identify and resolve the problems. You can also look below to see other common issues you may have with your TV.

 
No Picture
Missing Channels
No Picture Troubleshooting Tool* Missing Channels Troubleshooting Tool*
 


*You must be signed in to use the Troubleshooting Tools

The troubleshooting tools will also help you identify if your service has been disconnected because of non-payment or if there is a known outage in your area. You will also have the ability to perform a hard reset on your Spectrum Receiver if necessary.


Select the image below that most closely resembles the issues you are having. If none of the images seem related, you can access our general TV troubleshooting page.