This article covers troubleshooting steps for the new Spectrum TV app on Roku. If you want general support for the app, find it here.

Troubleshooting

Below are basic troubleshooting steps for the new Spectrum TV app on Roku. If you have questions or need help with your Roku, please visit Roku support   .

If you need to reboot the new Spectrum TV app on Roku, do the following:

  1. Exit the new Spectrum TV app on Roku completely.
  2. Relaunch the new Spectrum TV app on Roku to see if the issue is still occurring.
  3. Reboot your Roku. Unplug it, wait 30 seconds, then plug it back in.
  4. Remove and re-install the new Spectrum TV app.

Error Codes

Error Code Error Type Description
P701 No Network We apologize, but we are unable to fulfill your request at this time. Please check your network settings.
P702 Network Error We apologize, but we are unable to fulfill your request at this time. Please try again later.
P703 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
P704 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
P705 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
P706 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
P707 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
PXX Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
S801 Service Unavailable Your channel is currently not available. Please try after some time. If the problem persists, please call (855) 757-7328
S802 Service Unavailable Your channel is currently not available. Please try after some time. If the problem persists, please call (855) 757-7328
S8XX Service Unavailable Your channel is currently not available. Please try after some time. If the problem persists, please call (855) 757-7328
VP701 No Network We apologize, but we are unable to fulfill your request at this time. Please check your network settings.
VP702 Network Error We apologize, but we are unable to fulfill your request at this time. Please try again later.
VP703 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
VP704 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
VP705 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
VP706 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
VP707 Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
VPXX Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.
VSXXX Service Unavailable We apologize, but we are unable to fulfill your request at this time. Please try again later.

Issues and Solutions

 

Issue Recommended steps:

Username or password incorrect

  1. Confirm you are entering your Spectrum.net username/email address (including @charter.com) and password correctly. Note that passwords are case sensitive. You can change case and symbols by selecting from the three pages (abc, ABC, #&%) above the virtual keyboard.
  2. If you haven't created a username/email address, get Spectrum.net sign-in help.

No picture

  1. Verify the TV is on the correct input (Video 1, HDMI, etc.) by pressing Input, Source, or TV/Video on your TV's remote control.
  2. Confirm the Roku and TV have power and are powered on.
  3. Verify that your Roku is connected to your internet, using either a wired or wireless connection.
  4. Unplug and re-plug your HDMI cable.
  5. Reboot your Roku. Unplug it, wait 30 seconds, then plug it back in.
  6. See Roku support   .

Picture quality/buffering

Note: After changing channels, it can take up to 60 seconds for the picture to adjust to higher quality.

  1. Check your network connection on Roku:
    1. Press the Home button.
    2. Open Settings.
    3. Open Network.
    4. Select Wireless (WiFi) or Wired (Ethernet) depending on your connection type.
    5. Select Update Connection for status.
  2. Troubleshoot your WiFi network if necessary.
  3. See Roku support   .

No audio/low audio

  1. Check the volume level on your TV.
  2. Unplug and re-plug your HDMI cable.

Slow channel tune times

Reset your modem:

  1. Unplug the power cord from the back of the modem and remove any batteries.
  2. Wait 30 seconds, then reinsert any batteries and reconnect power to the modem.