This article covers troubleshooting steps for the Spectrum TV channel on Roku players and TVs. If you need general support for the Spectrum TV app, you can find it here.

Troubleshooting

Below are basic troubleshooting steps for the Spectrum TV channel on Roku players and TVs. If you have questions or need help with your Roku device, please visit Roku support for further assistance.

To restart the Spectrum TV channel:

  1. Press Home on your Roku remote to exit the Spectrum TV channel.
  2. Relaunch the Spectrum TV channel to see if the issue is still occurring.
  3. If the error persists, reboot your Roku player by unplugging it, waiting 30 seconds, and then plugging it back in.
  4. Remove and re-install Spectrum TV from the Roku channel store.

Issues and Solutions

 

Issue Recommended steps:

Username or password incorrect

  1. If you have a Spectrum email account, try using your full username (including @charter.net).
  2. Ensure that you're using the correct username and password. Note: Passwords are case sensitive. You can change case and symbols by selecting from the three pages (abc, ABC, #&%) above the virtual keyboard.
  3. If you haven't created a username/email address, get Spectrum.net sign-in help.

No picture

  1. Verify the TV is on the correct input (Video 1, HDMI, etc.) by pressing Input, Source, or TV/Video on your TV's remote control.
  2. Confirm that both the Roku device and TV have power and are turned on.
  3. Verify that your Roku player or TV is connected to your internet, using either a wired or wireless connection. Learn more.
  4. Unplug and re-plug your HDMI cable.
  5. Reboot your Roku player or TV. Unplug it, wait 30 seconds, then plug it back in.
  6. Visit our TV Troubleshooting page.
  7. See Roku support for further assistance.

Picture quality/buffering

Note: After changing channels, it can take up to 60 seconds for the picture to adjust to higher quality.

  1. Check your network connection on your Roku player:
    1. Press the Home button.
    2. Open Settings.
    3. Open Network.
    4. Select Wireless (WiFi) or Wired (Ethernet) depending on your connection type.
    5. Select Update Connection for status.
  2. Troubleshoot your WiFi network.
  3. Visit Roku support.

No audio/low audio

  1. Check the volume level on your TV.
  2. Unplug and re-plug your HDMI cable.

Slow channel tune times

Reset your modem:

  1. Unplug the power cord from the back of the modem and remove any batteries.
  2. Wait 30 seconds, then reinsert any batteries and reconnect power to the modem.