The new Spectrum Guide offers many Parental Control options for blocking certain programming by channel, rating or content. Use the quick links below to navigate to a section of your choice.

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Access Parental Controls

Parental Controls

 

To view Parental Control options:

  1. Press the Menu button on your remote, scroll to Settings & Support using the arrow buttons and then press OK/Select.
  2. Using the arrow buttons, scroll down to Parental Controls and then press OK/Select.
  3. Press the right arrow to scroll over to Parental Controls Settings and then press OK/Select.
  4. Here you'll be able to choose from the following options:
    • Set Parental Controls PIN
    • Turn On/Off Parental Controls
    • Hide Adult Titles
    • Content Filters
    • Rating Restrictions
    • Channel Restrictions
    • Time/Day Restrictions
  5. After making changes to your settings, scroll down to highlight Save and then press OK/Select to confirm your changes.

Learn more about each Parental Controls option below.

The first time you turn on Parental Controls, you'll be asked to create a four-digit PIN. If you forget your Parental Controls PIN and need to have it reset, please contact us at (833) 267-6094.

 

Set Parental Controls PIN

To set or change your PIN:

  1. From the Parental Controls Settings screen, highlight Set Parental Controls PIN and then press OK/Select.

    create parental controls pin

    • To set a PIN: Enter a 4-digit number, then confirm your PIN by entering the number again.
    • To change a PIN: Enter your existing PIN and then follow the prompts to create a new PIN.
  2. Highlight Save and then press OK/Select to confirm your changes.

 

Turn Parental Controls On/Off

To turn Parental Controls on or off:

  1. From the Parental Controls Settings screen, highlight Turn On/Off Parental Controls using the arrow buttons and then press OK/Select.
  2. Enter or create your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to hightlight On or Off and then press OK/Select.
  4. Highlight Save and then press OK/Select to confirm your changes.

 

Hide Adult Titles

You can choose to prevent progam titles with NC-17 or adult ratings from displaying in the Spectrum Guide. When this setting is enabled, you'll be prompted to enter your PIN if adult content is accessed using direct channel number input.

Note: Turning ON the Hide Adult Content setting will hide adult titles in the guide whether Parental Controls are On or Off. It's important to remember that Parental Controls must be turned On to require your PIN if adult content is accessed using direct channel number input.

To turn this feature on or off:

  1. From the Parental Controls Settings screen, highlight Hide Adult Content using the arrow buttons and then press OK/Select.
  2. Enter or create your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to highlight On or Off and then press OK/Select.
  4. Highlight Save and then press OK/Select to confirm your changes.

 

Content Filters

content filters enabled

Restrict access to certain programming based on content such as violence or language. When this setting is enabled, you'll be prompted to enter your PIN for programs that contain the type of content you choose to block.

To set content filters:

  1. From the Parental Controls Settings screen, highlight Content Filters using the arrow buttons and then press OK/Select.
  2. Enter or create your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to highlight content you wish to block and then press OK/Select.
  4. Highlight Save and then press OK/Select to confirm your changes.

 

Rating Restrictions

You can turn on the Rating Restrictions setting to block programs with a specific rating. When this setting is enabled, you'll be prompted to enter your PIN when attempting to access programming with that rating or above, as well as programming that is unrated. Learn more about program ratings.

To restrict programming by rating:

  1. From the Parental Controls Settings screen, highlight Rating Restrictions using the arrow buttons and then press OK/Select.
  2. Enter or create your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to highlight the ratings you wish to block and then press OK/Select.
  4. Highlight Save and then press OK/Select to confirm your changes.

 

Channel Restrictions

You can turn on the Channel Restrictions setting to restrict access to specific networks. When this setting is enabled, you'll be prompted to enter your PIN when attempting to access blocked channels.

To restrict specific channels:

  1. From the Parental Controls Settings screen, highlight Channel Restrictions using the arrow buttons and then press OK/Select.
  2. Enter or create your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to select the specific channels you want to restrict and then press OK/Select.
  4. Highlight Save and then press OK/Select to confirm your changes.

 

Note: When you set Parental Controls to block certain channels, you may see a lock icon on those channels. If you don't see the icon, the channels will still require a PIN to access.

 

Time/Day Restrictions

You can use the Time/Day Restrictions settings to control when members of your household can view programming. When this setting is enabled, you'll be prompted to enter your PIN before watching TV or movies during a specific time frame. Repeat the steps below to set up to 10 separate restrictions.

Time/Day Restrictions

To set a Time/Day Restriction:

  1. From the Parental Controls Settings screen, highlight Time/Day Restrictions using the arrow buttons and then press OK/Select.
  2. Enter or create your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to select Add Restriction and then press OK/Select.
  4. Highlight and select the days you want to restrict, press OK/Select and then use the number and arrow buttons to select the specific time. To switch between AM and PM, highlight the AM/PM field and press OK/Select.
  5. Highlight Save and then press OK/Select to confirm your changes.

 

Edit or Delete a Time/Day Restriction

  1. Open the Time/Day Restrictions setting.
  2. Enter your four-digit PIN and then press OK/Select.
  3. Use the arrow buttons to highlight one of your set restrictions and then press OK/Select.

    Time/Day Restrictions

  4. Use the arrow buttons to highlight Edit or the Delete icon next to the restriction you want to change and then press OK/Select.
  5. Highlight Save and then press OK/Select to confirm your changes.

 

To learn more about the new Spectrum Guide, please visit the new Spectrum Guide support page.