Charter Spectrum Guide
 

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Frequently Asked Questions

 

About the New Spectrum Guide

 

 

Why does my guide look different?

Your guide was recently updated to the new Spectrum Guide. It's our new and improved on-screen interactive program guide that makes finding something to watch easy, interesting and fun!

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Is this guide update free?

Yes! The new Spectrum Guide update is provided to our customers at no charge.

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When will I get the new Spectrum Guide?

The new Spectrum Guide is currently being deployed to select Spectrum receivers in select markets, with more areas coming soon. You'll  be notified by email, bill message, phone call and browser alert when your area is scheduled for the Spectrum Guide upgrade.

On the day of the upgrade, you'll see a message on your TV screen. Just follow a few quick and easy steps, and you'll be ready to get started.

Learn more   about the new Spectrum Guide.

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What upgrade offers are available on Spectrum.net?

Spectrum is releasing a variety of enhancements to improve your online experience. You'll receive a notification on the Spectrum homepage when these enhancements are available. Simply select Upgrade Offers and follow the instructions to take advantage of the enhancements.

 

How do I start watching TV?

You'll see a welcome screen after you receive the new Spectrum Guide update. It'll walk you through the new guide setup. Press OK/Select on your remote to get started, then follow the on-screen prompts and watch the Get to Know Spectrum introduction video. After watching the video, press OK/Select on your remote to start watching. Learn more.

 

Welcome

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How do I use this guide?

The new Spectrum Guide makes finding something to watch easy, interesting and fun. When you press Menu on your remote, you'll have access to the following options:

  • Search: Find a specific program by entering the first few letters of a network, title, keyword or actor's name.
  • Guide: Find program listings, view program descriptions and more!
  • My Library: See your recently viewed programs, favorite channels, your Watchlist and more.
  • TV Shows: On Demand content is broken into categories: TV Shows, Movies and the Video Store.
  • Movies: On Demand content is broken into categories: TV Shows, Movies and the Video Store.
  • Video Store: On Demand content is broken into categories: TV Shows, Movies and the Video Store.
  • Settings & Support: Manage closed captioning, parental controls, audio and video settings and more.

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Where are my program reminders (timers)?

Program reminders are currently not available in the new Spectrum Guide.

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How can I learn more about the new Spectrum Guide?

Use your remote control to watch helpful videos right on your TV. Tune to channel 2400  or press Menu on your remote control, then navigate to Settings & Support > Support > Support Videos to view our library of Spectrum Guide support videos.

Learn more about how to get support for the new Spectrum Guide.

Have additional questions or need help? Visit the new Spectrum Guide page.

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On Demand

 

How do I access On Demand content?

Use the following steps to access On Demand content with the new Spectrum Guide:

Through the Guide:

  1. Press the Guide button.
  2. Tune to Channel 1 to view On Demand TV Shows.
  3. Press the Menu or On Demand button (if you have one) to view Movies and Video Store rentals.

Through the Menu:

  1. Press the Menu button.
  2. Use the arrow keys to highlight On Demand TV Shows, Movies, or Video Store rentals and press OK/Select.

Using the On Demand button (if your remote has one):

  • Press the button once to view TV Shows.
  • Press the button twice to view Movies.
  • Press the button three times to view Video Store rentals.
Note: You can filter On Demand results to show only TV Shows and Movies that are included with your subscription. Just change "Included with" to "< My Subscriptions >" just above Top Picks.

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Where do I find On Demand TV Shows?

On Demand TV Shows can be found in the main menu. To access them using your remote control:

  1. Press the Menu button.
  2. Select TV Shows and press OK/Select.
  3. Choose from categories like Top Picks, Primetime Shows and Primetime Networks.
  4. Find the show you want to watch. For example, to watch Big Bang Theory, you could choose Primetime Networks > CBS > Big Bang Theory.

See other ways to access On Demand content.

Note: You can filter On Demand results to show only programming included with your subscription. Just change "Included with" to "< My Subscriptions >" just above Top Picks.

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Where do I find On Demand movies?

On Demand Movies and Video Store rentals now display in the main menu. To access Movies using your remote control:

  1. Press the Menu button.
  2. Select Movies and press OK/Select.
  3. In Movies you can browse:
    1. Top Picks
    2. Recently Added
    3. Browse by Genre
    4. Movie Networks
    5. Movies by Category (Action & Adventure, Comedy, etc.)
    6. All Movies
  4. Find a movie to watch.

See other ways to access On Demand.

Note: You can filter On Demand results to show only programming that is included with your subscription. Just change "Included with" to "< My Subscriptions >" just above Top Picks.

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What is a Watchlist?

The Watchlist displays all of the On Demand titles that you've added for future viewing.

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How do I add titles to my On Demand Watchlist?

To add On Demand titles to your Watchlist queue:

  1. Press Menu to access TV Shows or Movies.
  2. Highlight a title you want to add to your Watchlist and press OK/Select.
  3. Use the arrow buttons to highlight Add to Watchlist and then press OK/Select.
  4. Press OK/Select to confirm.

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What is an On Demand PIN and how do I change it?

On Demand Lock lets you restrict or allow access to On Demand programming by setting a PIN. If you don't know your PIN or if you haven't created one yet, you can try entering 0000 or 1234 as the default. Learn more about On Demand Lock.

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Settings

 

How do I set up the guide narration feature?

This feature enables audible navigation support. There are three ways to access Guide Narration:

  1. Press A on your remote control, then scroll down to highlight Guide Narration and press OK/Select.
  2. Press A, then 3 and then OK/Select.
  3. Press the Menu button, then scroll down to Settings & Support and press OK/Select.
  4. Highlight Accessibility and press OK/Select.
  5. Navigate to Guide Narration and press OK/Select.

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How do I change settings in the new Spectrum Guide?

 

You access and change Spectrum Guide Settings & Support through the Main Menu:

  1. Press the Menu button on your remote to display the Main Menu.
  2. Scroll down to Settings & Support and press OK/Select
  3. Select the category and setting you want to change. 
  4. Change settings and choose Save to confirm your changes. 
View Spectrum Guide Settings Quick Reference Guide   .

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What if my Spectrum receiver shuts off automatically?

As an energy saving feature, your Spectrum receiver can be set to automatically power off after 4 hours of inactivity. To turn this feature off, go to Settings & Support > Preferences > Digital Receiver > Power Settings.

Learn more about Power Settings.

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The picture is hard to see. How do I adjust it?

There are several adjustments you can make if the picture is hard to see:

  • Guide Brightness: You can change the Guide brightness to use either a Light Guide (better for brightly lit areas) or a Dark Guide (better for dim lighting). You can change the Guide brightness by going to Settings & Support > Preferences > Guide Settings > Guide Background Color.
  • Picture Size (Aspect Ratio): If your picture is too small or has black borders, you can adjust how Standard Definition (SD) and High Definition (HD) programming display on your TV (Aspect Ratio) by going to Settings & Support > Audio, Video & Display > Video.
  • Picture Quality: You can change the Video Format to maximize your viewing experience. In your Guide, navigate to Settings & Support > Preferences > Audio, Video & Display > Video > Video Format to adjust the resolution to best fit your TV.

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What if I have no picture or signal?

If you have no picture or signal, you may see a black or blue screen. If this is the case, you should check your connections first, then try resetting your Spectrum receiver. See our Troubleshooting Guide for more information.

If you see a gray screen with a spinning wheel, it means you're having trouble with the Guide itself. You can wait for the Guide to process your request, use the Mini Guide or try following our Troubleshooting Guide.

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How do I set my Spectrum receiver to display the time?

Note: Not all Spectrum receivers have a front panel display.

You can change the front panel of your Spectrum receiver to display the current time, channel or nothing. You can also change the time format and adjust the brightness.

You can find these options under Settings & Support > Preferences > Digital Receiver > Front Panel Display.

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What if I am missing channels?

If you are missing channels, it is possible your Guide settings need to be adjusted. You can adjust the filters by using your remote control.

You can also check the Parental Controls by going to Settings & Support > Parental Controls.

Otherwise, you can follow these Troubleshooting steps.

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What if I have no or low audio?

There are two audio settings that could be affecting your volume: Stereo Audio and Audio Output.

In your Guide, go to Settings & Support > Audio, Video & Display to adjust.

Check out our Audio Troubleshooting Guide, or learn more about Audio Settings.

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What if programming is playing in the wrong language?

This may be due to the Secondary Audio Programming (SAP) feature. You can set your language preferences to address the problem or check our Troubleshooting Guide.

Language preferences can be found in Settings & Support > Preferences > Audio, Video & Display > Audio > Language Preferences.

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Have additional questions or need more help?

We provide detailed information about the new Spectrum Guide within the Support area of our website. Visit our new Spectrum Guide page   to learn more.

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