Remote Control Troubleshooting
The following tips apply to all Spectrum remotes. Please select a link below to see more information on that issue. If these tips don't address your issue, please visit our remote control page to access user manuals for specific remotes.
LED Light Not Flashing
This usually indicates that you need to change the batteries in the remote. Please replace the old batteries with two new alkaline batteries.
Red Light Flashing Repeatedly
This indicates that the batteries are low. Please replace the old batteries with two new alkaline batteries.
Buying/Exchanging a Remote
Spectrum provides a remote control with each of its Spectrum receivers at no additional cost.
We will repair/replace the remote if it does not work as a result of normal wear and tear.
You can pick up a replacement remote at your local Spectrum Store. Please bring your old remote with you.
If there isn't a Spectrum Store near you, we may be able to ship a remote to you at no charge.
Remote Not Changing Channel/Slow Response
- Make sure you're changing the channel through the Spectrum receiver by pressing the "CBL" button at the top of the remote. Then try pressing the up or down channel button or entering a channel number
- If the channel number is a single digit, you may need to put a zero in front of it for the Spectrum receiver to recognize it. Example: Channel 5 should be entered "05" and not "5."
- Try pressing ENTER on your remote control after you enter the channel number.
- Make sure the power light on your Spectrum receiver is lit.
- Use the front panel buttons of your Spectrum receiver to try changing the channels to check if it's working correctly.
- Make sure nothing is blocking the front of the Spectrum receiver (e.g., furniture).
- Make sure you are within about 20 feet of the Spectrum receiver when you use the remote control.
- Check the batteries and replace them if necessary.
- Refer to the remote control setup instructions and make sure you have the correct codes programmed for your equipment.
- Since some fluorescent lights and TVs with fluorescent backlights can emit infrared "noise," they may interfere with the infrared communications from the remote to a Spectrum receiver. Try turning off any fluorescent lights in the room to see if that makes a difference. If it does, here are some possible solutions:
- Move the Spectrum receiver so it's not directly centered under the TV.
- Turn the box slightly so the remote hits it from an angle.
- Place a small piece of masking tape over the infrared receiver of the Spectrum receiver. This reduces the amount of infrared signal that reaches the box. It may resolve the issue, but it may also reduce the range of your remote.
- Reboot your Spectrum receiver. Unplug it. Wait 15 seconds and then plug it back in. Once the Spectrum receiver is on again, try your remote.
Remote Changes Channels, but not Volume
If the remote changes the channels but does not control the volume and/or turn the TV on and off, you will need to program the remote to control your TV. Learn more about programming your remote control.
Programming Your Spectrum Remote Video
Identifying Your Remote Video
Programming Your Remote Video
Setting Up Spectrum TV Video
Spectrum Guide Navigation Video
Welcome to Spectrum Guide Video
TV Everywhere Video
Spectrum Guide: Using Favorites Video
Spectrum Guide: My Library Video
Spectrum Guide: Parental Controls Video