You can access information about your Spectrum account and equipment directly through the Account Overview section of the Settings & Support menu in the new Spectrum Guide.

 

Account Overview

 

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View Account Overview

To access information about your Spectrum account and equipment:

  1. Press the Menu button on your remote, scroll to Settings & Support using the arrow buttons and then press OK/Select.
  2. Using the arrow buttons, scroll down to Account Overview and then press OK/Select.
  3. Here you'll be able to choose from the following options:
    • Account Info: View details about your account and equipment, including account number and MAC Address for your Spectrum Receiver.
    • Equipment: View application information and access the RESET DATA button.
    • System Info: View the Model number and MAC address of your receiver as well as other system information.
    • Terms & Conditions: Review Charter's Terms & Conditions. Highlight the down arrow on your screen and then press OK/Select to scroll through the agreement.

 

Reset Data

If necessary, you may need to restart your Spectrum Guide by selecting RESET DATA to clear memory and reset your system.

To reset data:

  1. Press the Menu button on your remote, scroll to Settings & Support using the arrow buttons and then press OK/Select.
  2. Using the arrow buttons, scroll down to Account Overview and then press OK/Select.
  3. Press the right arrow to scroll over to Equipment and then press OK/Select to view Application Info.
  4. Using the arrow buttons, highlight RESET DATA and then press OK/Select.

 

Reset

 

If you're having trouble accessing channels that are part of your subscription, you may also be able to fix these issues by refreshing your receiver. Learn how.

To learn more, please visit the new Spectrum Guide support page.