If you have the new Spectrum Guide, support content is available.

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Note: In the Ft. Worth area, Spectrum Guide will update to the Passport Guide when you upgrade to Spectrum Pricing and Packaging.

Use the quick navigation links below to jump to the section of your choice.

 

  Video On Demand Settings
  Purchase Controls Settings
  Favorites Settings
 
Note: During the ongoing release, you may experience different guides on the Spectrum receivers in your home. Currently, the Ft. Worth Spectrum Guide can be viewed on select non-DVR HD Spectrumreceivers, and any DVR or standard definition Spectrum receivers will continue to display the Passport guide.

Audio and Video Settings

Default Audio

To change your default audio settings:

  1. Navigate to the Gear with i in center icon icon in the blue navigation bar at the top of your screen using the arrow buttons on your remote control, then press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight Audio and Video in the left column.
  3. Using the arrow buttons, highlight Default Audio and then press OK/SELECT.
  4. Use the arrow buttons to highlight your language preference and then press OK/SELECT.
  5. Use the Down arrow button to highlight Accept and press OK/SELECT.
Note: Programs will not always have a secondary audio track for every language. When the selected language isn't available, you'll hear a slight audio delay and then the default program audio will play. Some channels will place a video description audio track on the Spanish track.

 

Descriptive Video Services (DVS)

To set your descriptive video services settings:

Note: Descriptive Video Service is provided by the programmer and is only available on certain channels.
  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, highlight the Descriptive Video Services box and press OK/SELECT to display the Descriptive Video Services page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the arrow buttons to highlight the Accept box and press OK/SELECT.

Stereo Audio

To change your stereo audio settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, highlight the Stereo Audio box and press OK/SELECT to display the Stereo Audio page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  5. Highlight the Accept box and press OK/SELECT.

Audio Output

To change your audio output settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Audio Output box and press OK/SELECT to display the Audio Output page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  5. Highlight the Accept box and press OK/SELECT.

SD on HDTV Aspect Ratio

If you have an HDTV, you may wish to change the way your television displays standard-definition programming. To change your SD on HD aspect ratio settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the SD on HD Aspect Ratio box and press OK/SELECT to display the SD on HD TV Aspect Ratio page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
    • Letterbox will show HD programming real-size with small bars on the left and right of the screen.
    • Zoom will make the program appear full screen, but slight distortions may be evident.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

HD on SD TV Aspect Ratio

If you have a standard-definition TV, you may wish to decide how your television displays HD programming. To change your HD on SD aspect ratio settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the HD on SD Aspect Ratio box and press OK/SELECT to display the HD on SD TV Aspect Ratio page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
    • Pillar bars will show HD programming in its true size, with small bars on the left and right of the screen.
    • Stretch will make the program appear full-screen, but slight distortions may be evident.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Video Output Format

To change your video output format settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Video Output Format box and press OK/SELECT to display the Video Output Format page.
  4. Use the arrow buttons to highlight your preferences based on the highest resolution your TV will support and press OK/SELECT.
  5. Use the Down arrow button to highlight Accept and press OK/SELECT.

Closed Captioning Settings

Closed captioning displays the audio portion of a program as text on your TV screen.

Enable Closed Captioning

To change your closed captioning settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Audio and Video Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Closed Captioning box and press OK/SELECT to display the Closed Captioning page.
  4. Use the arrow buttons to highlight the Enable Closed Captioning box and press OK/SELECT.
  5. Use the arrow buttons to select On (enable) or Off (disable) and press OK/SELECT. The default setting is Off.
  6. Use the Down arrow button to highlight Accept and press OK/SELECT.

Closed Captioning Presentation Mode

To your closed captioning presentation mode settings, follow steps 1-3 above to display the Closed Captioning page, and then:

  1. Use the arrow buttons to highlight the CC Presentation Mode box preferences and press OK/SELECT.
  2. Use the arrow buttons to highlight how you would like your Closed Captioning to appear and press OK/SELECT.
  3. Use the Down arrow button to highlight Accept and press OK/SELECT.

Text Settings

To change your closed captioning text settings, follow steps 1-3 above to display the Closed Captioning page, and then:

  1. Use the directional arrow buttons to highlight the Text Settings box and press OK/SELECT.
  2. From here, you can adjust the closed captioning text color, opacity, size and fonts. Use the Left and Right arrow buttons to navigate to and highlight the text setting you want to adjust and press OK/SELECT.
  3. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  4. Use the Down arrow button to highlight Accept and press OK/SELECT.

Background Settings

To change your closed captioning background settings, follow steps 1-3 above to display the Closed Captioning page, and then:

  1. Use the arrow buttons to highlight the Background Settings box and press OK/SELECT.
  2. From here, you can adjust the closed captioning background color, opacity, and character edge attributes. Use the arrow buttons to highlight the background setting you want to adjust and press OK/SELECT.
  3. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  4. Use the Down arrow button to highlight Accept and press OK/SELECT.

Window Settings

To change your closed captioning window settings, follow steps 1-3 above to display the Closed Captioning page, and then:

  1. Use the arrow buttons to highlight the Window Settings box and press OK/SELECT.
  2. From here, you can adjust the closed captioning window color or opacity. Use the left and right arrow buttons to navigate to and highlight the window setting you want to adjust and press OK/SELECT.
  3. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  4. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.

Closed Captioning Language Settings

To set your closed captioning language settings, follow steps 1-3 above to display the Closed Captioning page, and then:

  1. Use the arrow buttons to highlight the CC Language box and press OK/SELECT.
  2. Use the arrow buttons to highlight the language you'd like to use as the default and press OK/SELECT.
    • Note: Most programs are available in a limited number of languages. If your chosen language isn't available, closed captioning will use the default language provided by the programmer.
  3. Use the Down arrow button to highlight Accept and press OK/SELECT.

Caption Simplification

To set your closed captioning caption simplification settings, follow steps 1-3 above to display the Closed Captioning page, and then:

  1. Use the arrow buttons to highlight the CC Caption Simplification box and press OK/SELECT.
  2. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  3. Use the Down arrow button to highlight Accept and press OK/SELECT.

Display Settings

Channel Bar Position

The Channel Bar appears each time you tune to a channel or press the OK/SELECT button while watching Live TV. To change your channel bar position settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Channel Bar Position box and press OK/SELECT to display the Channel Bar page.
  4. Use the arrow buttons to highlight Top or Bottom and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.

HD Auto Tune

When an HD channel is available, HD Auto Tune tunes you to the corresponding HD channel when you select the SD version in the Guide. To change your HD Auto Tune preferences:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the HD Auto Tune box and press OK/SELECT to display the HD Auto Tune page.
  4. Use the Up and Down arrow buttons to highlight your preference and press OK/SELECT.
    • The default setting is On.
    • If you have a standard-definition TV, you may wish to turn HD Auto Tune off in order to see SD programming full-screen.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Grid Guide View

To change your grid guide view settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, highlight the Grid Guide View box and press OK/SELECT to display the Grid Guide View page.
  4. Use the arrow buttons to highlight your video grid or standard grid and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.

Mini Guide Display Position

The Mini Guide provides a view of available programming without interrupting the program you're watching. It can be accessed by pressing OK/SELECT twice while watching live TV. To change your Mini Guide display position settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, highlight the Mini Guide Display Position box and press OK/SELECT to display the Mini Guide Display Position page.
  4. Use the arrow buttons to highlight Top or Bottom and press OK/SELECT.
  5. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.

Display Durations

To change your display durations settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Display Settings category in the left column.
  3. Using the arrow buttons, highlight the Display Durations box and press OK/SELECT to display the Display Durations page.
  4. Use the arrow buttons to highlight your preferences for each of any of the available on-screen overlays and press OK/SELECT.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Video On Demand Settings

VOD Service Lock

Note: When you first enable your VOD Controls, you'll be asked to establish a 4-digit PIN. Once you've created your PIN, you'll receive a confirmation message. If you forget your VOD PIN and need to have it reset, please call Customer Service at (855) 757-7328

Use the VOD service lock if you want to be prompted to enter your PIN before anyone in your home enters Video On Demand screens. To set a VOD service lock:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the VOD Settings category in the left column.
  3. Using the arrow buttons, highlight the VOD Service Lock box and press OK/SELECT.
  4. Enter your VOD PIN using the number buttons on your remote control.
  5. Use the Down arrow button to highlight OK and press OK/SELECT to bring up the VOD Service Lock page.
  6. Use the arrow buttons to highlight On or Off and press OK/SELECT.
  7. Use the Down arrow button to navigate to and highlight the Accept box and press OK/SELECT.

VOD PIN

Note: When you first enable your VOD Controls, you'll be asked to establish a 4-digit PIN. Once you've created your PIN, you'll receive a confirmation message. If you forget your VOD PIN and need to have it reset, please call Customer Service at (855) 757-7328

To change your VOD PIN:

  1. icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the VOD Settings category in the left column.
  3. Using the arrow buttons, highlight the VOD PIN box and press OK/SELECT.
  4. Enter your VOD PIN using the number buttons on your remote control.
  5. Use the Down arrow button to highlight OK and press OK/SELECT to bring up the VOD PIN page.
  6. Use the number buttons on your remote control to enter and re-enter a new PIN.
  7. Use the Down arrow button to highlight OK and press OK/SELECT.

Purchase Controls Settings

Enable/Disable Purchase Controls

Note: When you first enable your VOD Controls, you'll be asked to establish a 4-digit PIN. Once you've created your PIN, you'll receive a confirmation message. If you forget your VOD PIN and need to have it reset, please call Customer Service at (855) 757-7328

To enable or disable your purchase controls:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Purchase Controls Settings category in the left column.
  3. Using the arrow buttons, highlight the Enable/Disable box and press OK/SELECT
  4. Enter your Purchase PIN using the number buttons on your remote control.
  5. Use the Down arrow button to highlight OK and press OK/SELECT to bring up the Purchase Controls page.
  6. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  7. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Purchase PIN

To change your purchase PIN:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Purchase Controls Settings category in the left column.
  3. Using the arrow buttons, highlight the PIN box and press OK/SELECT.
  4. Enter your Purchase PIN using the number buttons on your remote control.
  5. Use the Down arrow button to highlight OK and press OK/SELECT to bring up the Purchase PIN page.
  6. Use the number buttons on your remote control to enter and re-enter a new PIN.
  7. Use the Down arrow button to highlight OK and press OK/SELECT.

Price Limits

You can set a limit that allows users to purchase a certain amount of On Demand or PPV content without entering a Purchase PIN. To set a price limit for your account:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Purchase Controls Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Price Limits box and press OK/SELECT to display the Price Limits page.
  4. Use the number buttons on your remote to enter the desired limit.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Favorites Settings

Add/Delete Favorites

To add or delete favorite channels:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Favorites Settings category in the left column.
  3. Using the arrow buttons, navigate to and highlight the Favorites box and press OK/SELECT to display the Favorites page.
  4. Use the arrow buttons to select or unselect your preferences and press OK/SELECT.
  5. Use the Right arrow button to highlight the Accept box and press OK/SELECT.

Preference Settings

Spectrum Receiver Front Panel Display

Note: Not all Spectrum receivers include a front panel display.

You have the option to set the front panel display on your Spectrum receiver to display the time or current channel or to remain blank. To change your Spectrum receiver's front panel display settings:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, highlight the Front Panel Display box and press OK/SELECT to display the Front Panel Display page.
  4. Use the arrow buttons to highlight your preferred display settings and press OK/SELECT.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Spectrum Receiver AC Outlet

Note: Not all Spectrum receivers include an AC outlet.

To change the functionality of your Spectrum receiver's AC outlet:

  1. If your Spectrum receiver includes an AC outlet, navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, highlight the AC Outlet box and press OK/SELECT to display the AC Outlet page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to highlight the Accept box and press OK/SELECT.

Spectrum Receiver Auto Power Off

You can set your Spectrum receiver to turn off automatically after a period of inactivity. To set your Auto Power Off preferences:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, highlight the Auto Power Off box and press OK/SELECT to display the Auto Power Off page.
  4. Use the arrow buttons to highlight On or Off and press OK/SELECT.
  5. Use the Down arrow button to highlight Accept and press OK/SELECT.

Spectrum Receiver Power On Channel

You may wish to have your Spectrum receiver tune to a specific channel each time you turn it on. To set or change your starting channel:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Preferences Settings category in the left column.
  3. Using the arrow buttons, highlight the Power On Channel box and press OK/SELECT to display the Power on Channel page.
  4. Use the arrow buttons to highlight your desired starting channel and press OK/SELECT.
    • Note: The default starting channel is the channel you were tuned to when you last watched Spectrum TV.
  5. Use the Down arrow button to highlight Accept and press OK/SELECT.

Tune Away Warning

You can set an alert to appear before you tune from an in-progress On Demand program to Live TV. To change your Tune Away Warning preferences:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Preferences category in the left column.
  3. Using the arrow buttons, highlight the Tune Away Warning box and press OK/SELECT to display the Tune Away Warning page.
  4. Use the arrow buttons to highlight your preferences and press OK/SELECT.
  5. Use the Down arrow button to highlight Accept and press OK/SELECT.

Message Indicator

To change the indicator that appears over the envelope icon in the blue navigation bar when Spectrum sends an informational message:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the Preferences category in the left column.
  3. Using the arrow buttons, highlight the Message Indicator box and press OK/SELECT to display the Message Indicator page.
  4. Use the arrow buttons to highlight On or Off and press OK/SELECT.
  5. Use the Down arrow button to highlight Accept and press OK/SELECT.

System Information

System Information

If you're speaking to a Spectrum Customer Service representative about your service, they may ask you to view your system information. To find your system information:

  1. Navigate to the Gear with i in center icon icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Settings page.
  2. Use the arrow buttons to highlight the System Information category in the left column to view information about your Spectrum receiver.

Quick Settings

Quick Settings Access

To adjust settings if the Settings menu is unavailable:

  1. If you see a warning message indicating that the Spectrum Guide settings are temporarily unavailable, you can still access certain settings by pressing the MENU button on your remote control.
  2. This displays the Quick Settings page.
  3. Use the arrow buttons to navigate to the specific settings you want to adjust.
  4. To dismiss the Quick Settings page, press EXIT.

Messages

Messages

To view and manage messages in the Guide:

  1. Navigate to the envelope icon in the navigation bar using the arrow buttons on your remote control and press OK/SELECT to display the Messages page.
  2. Use the arrow buttons to highlight the message you'd like to view and press OK/SELECT to display the message.
  3. Use the arrow buttons to highlight the desired action box and press OK/SELECT.

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