You can troubleshoot many Spectrum receiver (cable box) issues by sending an update (refresh) signal.

To send an update (refresh) signal:

  1. Sign in to Spectrum.net
  2. Select My Account, then TV
  3. Select Refresh in the Equipment section

Learn more about how to refresh your Spectrum receiver.

To get more information about your specific Spectrum receiver:

  1. Select the brand of Spectrum receiver below
  2. Identify your specific model
  3. Select the available links to find support information and user manuals

 

Motorola/Arris

Standard Definition Receivers

Model Image Manuals
Motorola DCH 70
Standard Definition Spectrum receiver
Motorola DCH 70 Manual  
Motorola DCH 200
Standard Definition Spectrum receiver
Motorola DCH 200 Motorola DCH 200 Manual  
Motorola DCT 700
Standard Definition Spectrum receiver
Motorola DCT 700 Manual  
Motorola DCT 1000
Standard Definition Spectrum receiver
Motorola DCT 1000 Motorola DCT 1000 Manual  
Motorola DCT 2000/2200
Standard Definition Spectrum receiver
Motorola DCT 2000/2200 Motorola DCT 2000/2200 Manual  
Motorola DCT 2500
Standard Definition Spectrum receiver
Motorola DCT 2500 Motorola DCT 2500 Manual  
Motorola DCT 2524
Standard Definition Spectrum receiver
Motorola DCT 2524 Motorola DCT 2524 Manual  

HD & DVR Receivers

Model Image Manuals
Arris DCX 3520e-M
HD Spectrum receiver/DVR
Arris DCX 3520e-M Manual  
Motorola DCH 3200
HD Spectrum receiver/DVR
Motorola DCH 3200 Manual  
Motorola DCH 3416
HD Spectrum receiver/DVR
Motorola DCH 3416 Manual  
Motorola DCH 6200
HD Spectrum receiver/DVR
Motorola DCH 6200 Manual  
Motorola DCH 6416HD
HD Spectrum receiver/DVR
Motorola DCH 6416HD Motorola DCH 6416HD Manual  
Motorola DCT 3416HD
HD Spectrum receiver/DVR
Motorola DCT 3416HD Motorola DCT 3416HD Manual  
Motorola DCT 5100HD
HD Spectrum receiver
Motorola DCT 5100HD Motorola DCT 5100HD Manual  
Motorola DCT 5100HD Connections  
Motorola DCT 6200HD
HD Spectrum receiver
Motorola DCT 6200HD Motorola DCT 6200HD Manual  
Motorola DCX 3200HD
HD Spectrum receiver
Motorola DCX 3200HD Motorola DCX 3200HD Manual  
Motorola DCX 3220eHD
HD Spectrum receiver
Motorola DCX 3200eHD Motorola DCX 3220eHD Manual  
Motorola DCX 3200 phase 2 HD
HD Spectrum receiver
Motorola DCX 3200 phase 2 HD Motorola DCX 3200 phase 2 HD Manual  
Motorola DCX 3220
HD Spectrum receiver
Motorola DCX 3220 Manual  
Motorola DCX 3400/3425HD
HD Spectrum receiver/DVR
Motorola DCX 3400/3425HD Motorola DCT 3400 /3425HD Manual  
Motorola DCX 3501-MHD
HD Spectrum receiver/DVR
Motorola DCX 3501-MHD Motorola DCX 3501-MHD Manual  
Motorola DCX 3510
HD Spectrum receiver/DVR
Motorola DCX 3510 Manual  
Motorola DCX 6412HD
HD Spectrum receiver/DVR
Motorola DCX 6412HD Motorola DCX 6412HD Manual  

 

 

Cisco

Model Image Manuals
Cisco DTA 170
HD Spectrum receiver
Cisco DTA 170 Manual  
Cisco EXP 1840
HD Spectrum receiver
Cisco EXP 1840 Manual  
Cisco EXP 4250
HD Spectrum receiver
Cisco EXP 4250 Manual  
Cisco EXP 8300
HD Spectrum receiver
Cisco EXP 8300 Manual  
Cisco 4640/4650
HD Spectrum receiver
Cisco 4640 Cisco 4640/4650 Manual  
Cisco HDC Manual  
Cisco 8640/8650
HD Spectrum receiver/DVR
Cisco 8640 Cisco 8640 Manual  
Cisco HDC Manual  

 

 

Moxi

Model Image Manuals
MOXI
HD Spectrum receiver/DVR
MOXI MOXI Manual  
MOXI BMC 9012 Manual  
MOXI BMC 9022 Manual  
MOXI 3012
HD Spectrum receiver/DVR
MOXI 3012 MOXI 3012 MC3 Manual  
MOXI 3012 MC3 Connection  
MOXI 3012R
HD Spectrum receiver/DVR
MOXI 3012R MOXI 3012R Manual  
MOXI 9012/9022
HD Spectrum receiver/DVR
MOXI 9012/9022 MOXI 9012/9022 Manual  
MOXI Mate
HD Spectrum receiver/DVR
MOXI Mate MOXI Mate Manual  

 

 

Scientific Atlanta

Standard Definition Receivers

Model Image Manuals
Scientific Atlanta Explorer 1840
Standard Definition Spectrum receiver
Scientific Atlanta Explorer 1840 Explorer 1840 Manual  
Scientific Atlanta Explorer 2000/3000
Standard Definition Spectrum receiver
Scientific Atlanta Explorer 3000 Explorer 2000/3000 Manual  
Explorer 2000/3000 Connection  
Scientific Atlanta Explorer 4240
Standard Definition Spectrum receiver
Explorer 4240 Manual  
Scientific Atlanta Explorer 4250
Standard Definition Spectrum receiver
Explorer 4250 Manual  
Scientific Atlanta Explorer 8000
Standard Definition Spectrum receiver
Scientific Atlanta Explorer 8000 Explorer 8000 Manual  
Explorer 8000 Connection  
Scientific Atlanta Explorer 8240
Standard Definition Spectrum receiver
Explorer 8240 Manual  

 

HD & DVR Receivers

Model Image Manuals
Scientific Atlanta Explorer 3200/3250HD
HD Spectrum receiver
Scientific Atlanta Explorer 3250HD Explorer 3200/3250HD Manual  
Explorer 3200/3250HD Connection  
Scientific Atlanta Explorer 8300HD
HD Spectrum receiver/DVR
Scientific Atlanta Explorer 8300HD Explorer 8300HD Manual  
Explorer 8300HD Connection  

 

 

Pace

Model Image Manuals
Pace Apache 700x
Standard Definition Spectrum receiver
Pace Apache 700x Pace Apache 700x Manual  
Pace Aspen TDC787XHD
HD Spectrum receiver/DVR
Pace Aspen TDC787XHD Pace Aspen TDC787XHD Manual  
Pace DC550D Tango
HD Spectrum receiver
Pace DC550D Tango Pace DC550D Tango Quick Start  
Pace Denver TDC788D
HD Spectrum receiver / DVR
Pace Denver TDC788D Pace Denver TDC788D Quick Start  
Pace Denver TDC788D Manual  
Pace Seattle RNG110HD
HD Spectrum receiver
Pace Seattle RNG110HD Pace Seattle RNG110HD Manual  

 

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