You can troubleshoot many Spectrum Receiver (cable box) issues by sending an update signal (also known as refreshing or troubleshooting).

To send an update (refresh) signal:

  1. Sign in to Spectrum.net.
  2. Select My Account, then TV.
  3. Select Troubleshoot in the Equipment section.

Learn more about how to refresh your receiver.

To get more information about your specific receiver:

  1. Select the brand of receiver below.
  2. Identify your specific model.
  3. Select the available links to find support information and user manuals.

 

Motorola/Arris

Standard Definition Receivers

Model Image Manuals
Motorola DCH 70
Standard Definition receiver
Motorola DCH 70 Manual  
Motorola DCH 200
Standard Definition receiver
Motorola DCH 200 Motorola DCH 200 Manual  
Motorola DCT 700
Standard Definition receiver
Motorola DCT 700 Manual  
Motorola DCT 1000
Standard Definition receiver
Motorola DCT 1000 Motorola DCT 1000 Manual  
Motorola DCT 2000/2200
Standard Definition receiver
Motorola DCT 2000/2200 Motorola DCT 2000/2200 Manual  
Motorola DCT 2500
Standard Definition receiver
Motorola DCT 2500 Motorola DCT 2500 Manual  
Motorola DCT 2524
Standard Definition receiver
Motorola DCT 2524 Motorola DCT 2524 Manual  

HD & DVR Receivers

Model Image Manuals
Arris DCX 3520e-M
High Definition receiver/DVR
Arris DCX 3520e-M Manual  
Motorola DCH 3200
High Definition receiver/DVR
Motorola DCH 3200 Manual  
Motorola DCH 3416
High Definition receiver/DVR
Motorola DCH 3416 Manual  
Motorola DCH 6200
High Definition receiver/DVR
Motorola DCH 6200 Manual  
Motorola DCH 6416HD
High Definition receiver/DVR
Motorola DCH 6416HD Motorola DCH 6416HD Manual  
Motorola DCT 3416HD
High Definition receiver/DVR
Motorola DCT 3416HD Motorola DCT 3416HD Manual  
Motorola DCT 5100HD
High Definition receiver
Motorola DCT 5100HD Motorola DCT 5100HD Manual  
Motorola DCT 5100HD Connections  
Motorola DCT 6200HD
High Definition receiver
Motorola DCT 6200HD Motorola DCT 6200HD Manual  
Motorola DCX 3200HD
High Definition receiver
Motorola DCX 3200HD Motorola DCX 3200HD Manual  
Motorola DCX 3220eHD
High Definition receiver
Motorola DCX 3200eHD Motorola DCX 3220eHD Manual  
Motorola DCX 3200 phase 2 HD
High Definition receiver
Motorola DCX 3200 phase 2 HD Motorola DCX 3200 phase 2 HD Manual  
Motorola DCX 3220
High Definition receiver
Motorola DCX 3220 Manual  
Motorola DCX 3400/3425HD
High Definition receiver/DVR
Motorola DCX 3400/3425HD Motorola DCT 3400 /3425HD Manual  
Motorola DCX 3501-MHD
High Definition receiver/DVR
Motorola DCX 3501-MHD Motorola DCX 3501-MHD Manual  
Motorola DCX 3510
High Definition receiver/DVR
Motorola DCX 3510 Manual  
Motorola DCX 6412HD
High Definition receiver/DVR
Motorola DCX 6412HD Motorola DCX 6412HD Manual  

 

 

Cisco

Model Image Manuals
Cisco DTA 170
High Definition receiver
Cisco DTA 170 Manual  
Cisco EXP 1840
High Definition receiver
Cisco EXP 1840 Manual  
Cisco EXP 4250
High Definition receiver
Cisco EXP 4250 Manual  
Cisco EXP 8300
High Definition receiver
Cisco EXP 8300 Manual  
Cisco 4640/4650
High Definition receiver
Cisco 4640 Cisco 4640/4650 Manual  
Cisco HDC Manual  
Cisco 8640/8650
High Definition receiver/DVR
Cisco 8640 Cisco 8640 Manual  
Cisco HDC Manual  

 

 

Moxi

Model Image Manuals
MOXI
High Definition receiver/DVR
MOXI MOXI Manual  
MOXI BMC 9012 Manual  
MOXI BMC 9022 Manual  
MOXI 3012
High Definition receiver/DVR
MOXI 3012 MOXI 3012 MC3 Manual  
MOXI 3012 MC3 Connection  
MOXI 3012R
High Definition receiver/DVR
MOXI 3012R MOXI 3012R Manual  
MOXI 9012/9022
High Definition receiver/DVR
MOXI 9012/9022 MOXI 9012/9022 Manual  
MOXI Mate
High Definition receiver/DVR
MOXI Mate MOXI Mate Manual  

 

 

Scientific Atlanta

Standard Definition Receivers

Model Image Manuals
Scientific Atlanta Explorer 1840
Standard Definition receiver
Scientific Atlanta Explorer 1840 Explorer 1840 Manual  
Scientific Atlanta Explorer 2000/3000
Standard Definition receiver
Scientific Atlanta Explorer 3000 Explorer 2000/3000 Manual  
Explorer 2000/3000 Connection  
Scientific Atlanta Explorer 4240
Standard Definition receiver
Explorer 4240 Manual  
Scientific Atlanta Explorer 4250
Standard Definition receiver
Explorer 4250 Manual  
Scientific Atlanta Explorer 8000
Standard Definition receiver
Scientific Atlanta Explorer 8000 Explorer 8000 Manual  
Explorer 8000 Connection  
Scientific Atlanta Explorer 8240
Standard Definition receiver
Explorer 8240 Manual  

 

HD & DVR Receivers

Model Image Manuals
Scientific Atlanta Explorer 3200/3250HD
High Definition receiver
Scientific Atlanta Explorer 3250HD Explorer 3200/3250HD Manual  
Explorer 3200/3250HD Connection  
Scientific Atlanta Explorer 8300HD
High Definition receiver/DVR
Scientific Atlanta Explorer 8300HD Explorer 8300HD Manual  
Explorer 8300HD Connection  

 

 

Pace

Model Image Manuals
Pace Apache 700x
Standard Definition receiver
Pace Apache 700x Pace Apache 700x Manual  
Pace Aspen TDC787XHD
High Definition receiver/DVR
Pace Aspen TDC787XHD Pace Aspen TDC787XHD Manual  
Pace DC550D Tango
High Definition receiver
Pace DC550D Tango Pace DC550D Tango Quick Start Guide  
Pace Denver TDC788D
High Definition receiver/ DVR
Pace Denver TDC788D Pace Denver TDC788D Quick Start Guide  
Pace Denver TDC788D Manual  
Pace Seattle RNG110HD
High Definition receiver
Pace Seattle RNG110HD Pace Seattle RNG110HD Manual  

 

Humax

Model Image Manuals
Spectrum 100
High Definition receiver
Spectrum 100 Spectrum 100 Manual  
Spectrum 200
High Definition receiver/DVR
Spectrum 200 Spectrum 200 Manual