You can troubleshoot many Spectrum Receiver (cable box) issues by sending an update signal (also known as refreshing or troubleshooting).

To send an update (refresh) signal:

  1. Sign in to Spectrum.net.
  2. Select My Account, then TV.
  3. Select Troubleshoot in the Equipment section.

Learn more about how to refresh your receiver.

To get more information about your specific receiver:

  1. Select the brand of receiver below.
  2. Identify your specific model (standard-definition or high-definition).
  3. Select the available links to find support information and user manuals.

 

Motorola/Arris

Standard-Definition Receivers

Model Image Manuals
Motorola DCH 70
SD receiver
Motorola DCH 70 Manual
Motorola DCH 200
SD receiver
Motorola DCH 200 Motorola DCH 200 Manual
Motorola DCT 700
SD receiver
Motorola DCT 700 Manual
Motorola DCT 1000
SD receiver
Motorola DCT 1000 Motorola DCT 1000 Manual
Motorola DCT 2000/2200
SD receiver
Motorola DCT 2000/2200 Motorola DCT 2000/2200 Manual
Motorola DCT 2500
SD receiver
Motorola DCT 2500 Motorola DCT 2500 Manual
Motorola DCT 2524
SD receiver
Motorola DCT 2524 Motorola DCT 2524 Manual

High-Definition & DVR Receivers

Model Image Manuals
Arris DCX 3520e-M
HD receiver/DVR
Arris DCX 3520e-M Manual
Motorola DCH 3200
HD receiver/DVR
Motorola DCH 3200 Manual
Motorola DCH 3416
HD receiver/DVR
Motorola DCH 3416 Manual
Motorola DCH 6200
HD receiver/DVR
Motorola DCH 6200 Manual
Motorola DCH 6416HD
HD receiver/DVR
Motorola DCH 6416HD Motorola DCH 6416HD Manual
Motorola DCT 3416HD
HD receiver/DVR
Motorola DCT 3416HD Motorola DCT 3416HD Manual
Motorola DCT 5100HD
HD receiver
Motorola DCT 5100HD Motorola DCT 5100HD Manual
Motorola DCT 5100HD Connections
Motorola DCT 6200HD
HD receiver
Motorola DCT 6200HD Motorola DCT 6200HD Manual
Motorola DCX 3200HD
HD receiver
Motorola DCX 3200HD Motorola DCX 3200HD Manual
Motorola DCX 3220eHD
HD receiver
Motorola DCX 3200eHD Motorola DCX 3220eHD Manual
Motorola DCX 3200 phase 2 HD
HD receiver
Motorola DCX 3200 phase 2 HD Motorola DCX 3200 phase 2 HD Manual
Motorola DCX 3220
HD receiver
Motorola DCX 3220 Manual
Motorola DCX 3400/3425HD
HD receiver/DVR
Motorola DCX 3400/3425HD Motorola DCT 3400/3425HD Manual
Motorola DCX 3501-MHD
HD receiver/DVR
Motorola DCX 3501-MHD Motorola DCX 3501-MHD Manual
Motorola DCX 3510
HD receiver/DVR
Motorola DCX 3510 Manual
Motorola DCX 6412HD
HD receiver/DVR
Motorola DCX 6412HD Motorola DCX 6412HD Manual

 

 

Cisco

Model Image Manuals
Cisco DTA 170
HD receiver
Cisco DTA 170 Manual
Cisco EXP 1840
HD receiver
Cisco EXP 1840 Manual
Cisco EXP 4250
HD receiver
Cisco EXP 4250 Manual
Cisco EXP 8300
HD receiver
Cisco EXP 8300 Manual
Cisco 4640/4650
HD receiver
Cisco 4640 Cisco 4640/4650 Manual
Cisco HDC Manual
Cisco 8640/8650
HD receiver/DVR
Cisco 8640 Cisco 8640 Manual
Cisco HDC Manual

 

 

Moxi

Model Image Manuals
MOXI
HD receiver/DVR
MOXI MOXI Manual
MOXI BMC 9012 Manual
MOXI BMC 9022 Manual
MOXI 3012
HD receiver/DVR
MOXI 3012 MOXI 3012 MC3 Manual
MOXI 3012 MC3 Connection
MOXI 3012R
HD receiver/DVR
MOXI 3012R MOXI 3012R Manual
MOXI 9012/9022
HD receiver/DVR
MOXI 9012/9022 MOXI 9012/9022 Manual
MOXI Mate
HD receiver/DVR
MOXI Mate MOXI Mate Manual

 

 

Scientific Atlanta

Standard-Definition Receivers

Model Image Manuals
Scientific Atlanta Explorer 1840
SD receiver
Scientific Atlanta Explorer 1840 Explorer 1840 Manual
Scientific Atlanta Explorer 2000/3000
SD receiver
Scientific Atlanta Explorer 3000 Explorer 2000/3000 Manual
Explorer 2000/3000 Connection
Scientific Atlanta Explorer 4240
SD receiver
Explorer 4240 Manual
Scientific Atlanta Explorer 4250
SD receiver
Explorer 4250 Manual
Scientific Atlanta Explorer 8000
SD receiver
Scientific Atlanta Explorer 8000 Explorer 8000 Manual
Explorer 8000 Connection
Scientific Atlanta Explorer 8240
SD receiver
Explorer 8240 Manual

 

High-Definition & DVR Receivers

Model Image Manuals
Scientific Atlanta Explorer 3200/3250HD
HD receiver
Scientific Atlanta Explorer 3250HD Explorer 3200/3250HD Manual
Explorer 3200/3250HD Connection
Scientific Atlanta Explorer 8300HD
HD receiver/DVR
Scientific Atlanta Explorer 8300HD Explorer 8300HD Manual
Explorer 8300HD Connection

 

 

Pace

Model Image Manuals
Pace Apache 700x
SD receiver
Pace Apache 700x Pace Apache 700x Manual
Pace Aspen TDC787XHD
HD receiver/DVR
Pace Aspen TDC787XHD Pace Aspen TDC787XHD Manual
Pace DC550D Tango
HD receiver
Pace DC550D Tango Pace DC550D Tango Quick Start Guide
Pace Denver TDC788D
HD receiver/DVR
Pace Denver TDC788D Pace Denver TDC788D Quick Start Guide
Pace Denver TDC788D Manual
Pace Seattle RNG110HD
HD receiver
Pace Seattle RNG110HD Pace Seattle RNG110HD Manual

 

Humax

Model Image Manuals
Spectrum 101
HD receiver
Spectrum 101 Spectrum 101 Data Sheet
Spectrum 201
HD receiver/DVR
Spectrum 201 Spectrum 201 Data Sheet