Use the quick navigation links below to jump further down the page to the section you chose.

 

 
 

Understanding Your Statement

General Information

We bill you on a regular one-month-in-advance billing cycle. Your installation date determines your statement date, which is when your statement is printed and due each month. For example, if your installation date is November 4, then you'll be charged for services from the fourth of each month to the third of the following month.

Any payments, credits or charges associated with changes to your account made after your statement date won't be reflected until your next billing statement.

How to Read Your Statement Quick Reference

 

Interactive Quick Reference

 

This Quick Reference displays information about your Spectrum statement when you hover or tap on each section of the bill example.

View How to Read Your Statement Quick Reference

Prefer to print?

View How to Read Your Statement (PDF)

 

Statement Options

By default, your statement will be in English, but Spanish, large print and Braille statements are also available. Contact us if you'd like to change the format or language of your monthly statements.

Prepayment Fees

At the time you place your order, you may be charged a prepayment fee. Credit card, debit card and check payments can be processed over the phone. Money orders and cash payments are also accepted at our local stores.

Installation Fees

Applicable fees may be found under One-Time Charges. This includes any one-time charges to your account since your last billing statement. These may include:

  • Installation Fee(s): For the installation of service
  • Restart or Restoration Fee(s): For reconnecting disconnected service
  • Add-a-Line Fee(s): For adding a new line of phone service
  • Add-a-Jack Fee(s): For adding a new phone jack
  • Service Appointment Fee(s): For a technician visiting your home for service-related issues

First Statement

Your first statement will include the first month of advance billing for services, equipment lease fees, installation charges, taxes and any prepayment collected. Subsequent statements should reflect charges for one month advance billing. Your first statement will be delivered seven to 10 days following installation.

If your payment isn't reflected on this statement, please remember to deduct that amount from your total bill and send in the balance. Any changes made to your account after your initial bill will result in partial-month charges. 

If your payment isn't reflected on this statement, please remember to deduct that amount from your total bill and send in the balance. Any changes made to your account after your initial bill will result in partial-month charges.

Partial Month Charges (Prorated Charges)

When you make changes to your service, the changes rarely go into effect on the first day of a new billing cycle. Consequently, partial month transactions (prorated charges) may apply. Partial month transactions can come in the form of credits or debits, depending on the date of the service change and the type of change made.

Occasions when you may see a partial month credit or debit include the following:

  • Expiration of a discount or promotion
  • Disconnection of service
  • Reactivation of service
  • Service change (upgrading or downgrading service)
  • Applicable partial month charges appear in the summary on page one of your statement, and the details of those charges appear under the Partial Month Charges section

Here's an example of a partial month charge:

 

partial month charges

Zero or Credit Balance Statements

If your account is active with a zero or credit balance, paper copies of your statement won't be mailed. You may still access these statements online at Spectrum.net. Learn more.

If your account is active with a zero or credit balance, paper copies of your statement won't be mailed. You may still access these statements online at Spectrum.net.

Bill Header

This section appears at the top of your bill and contains the following information:

  • Statement Date: The date your bill was printed. Any changes to your account that were made after this date won't be reflected on your billing statement.
  • Account Number: A unique number that identifies your account
  • Phone Number: The phone number listed on your account
  • Security Code: A unique four-digit code used to authenticate your account
  • Service Address: The address where you have Spectrum service
  • Charter's Contact Information: How to contact us with any questions

Billing and Transactions

This section summarizes charges, payments, adjustments, taxes and fees for your current bill. It consists of the following information:

  • Previous Balance: The balance from your last bill. If we didn't receive payment for your previous balance prior to the statement date, your account will reflect a past due amount.
  • Payments Received: Payments received since your last bill. Payments must have been received before the due date for your prior bill in order to be reflected on your current bill. See Payment History.
  • Past Due Balance: This is your previous balance minus any payments received. If we didn't receive payment for your outstanding balance prior to the statement date, your account will reflect a past-due amount. Unpaid outstanding balances are subject to a late fee.
  • Adjustments: Total of any adjustments (credit or debit). Late fees are also included in this section. See Recent Transactions.
  • Spectrum TV: All TV charges. This includes monthly recurring charges for your TV service. TV service installation fees, On Demand, Pay-Pay-View and additional equipment charges. Details of these charges are on the subsequent pages of your bill.
  • Spectrum Internet: All internet charges. This may include internet installation fees and equipment charges, plus any a la carte services. Details of these charges are in the subsequent pages of your bill.
  • Spectrum Voice: All phone service charges. This may include installation fees, calls and/or features not included in your phone service package. You can see long-distance call details by signing in to your Spectrum account, choosing Billings and Transactions, and then selecting Call Details. Details of these charges may also be found in your Voice Online Manager at Spectrum.net.
  • Other Monthly Charges: Includes charges for services outside the Spectrum TV, Internet or Voice (Phone) service, such as wire maintenance. See Recent Transactions.
  • One-Time Charges: Includes installation fees and Pay-Per-View or On Demand programming rentals. One-time change-of-service or applicable trouble call charges are also found here. See Recent Transactions.
  • Partial Month Charges: This is the sum of any partial-month charges and may include debits or credits for change of services during the middle of a billing cycle. Details are found on page two of your bill. See Recent Transactions.
  • Taxes and Fees: Total of all taxes, fees and surcharges for Spectrum TV, Internet and Voice (Phone).
  • Current Charges: The total of all charges, taxes and fees due for this billing statement.
  • Current Charges Due by xx/xx/xx: If you're signed up for Auto Pay, you'll find an Auto Pay draft date here. It shows the total of all charges, taxes and fees due for this billing statement.
  • Total Due: The amount due, including remaining balance plus/minus current charges.

Mail Payment Coupon

This coupon helps ensure that your payment is credited to the proper account. Please detach this coupon, follow the instructions, complete the information as requested and submit the coupon with your payment in the envelope provided. Please make sure you write your account number on your check or money order, and make sure our address appears in the return envelope window.

Charge Details

Itemized display of charges broken down by service: Spectrum TV, Spectrum Internet and Spectrum Voice (Phone).

Spectrum TV, Internet and Voice Details

These sections contain charges related to your Spectrum TV, Internet and Voice services.

Service From and To Dates: These are the dates for which you're being billed for your services.

Spectrum TV: Displays standard monthly service and equipment charges to include package details and promotions.

Spectrum Internet: Displays standard monthly service and equipment charges to include package details and promotions.

Spectrum Voice: Displays standard monthly service and equipment charges to include package details and promotions. Additional selected features (e.g., Three-Way Calling) and service selections (e.g., International Call Blocking) will also be displayed.

Local and Long-Distance Providers: Information about the local and long-distance service provider you selected.

Direct Dial Calls: Calls made, which are included in your monthly Spectrum Voice phone service package, are not displayed on your monthly billing statement. Any calls made outside of your phone service package that incur a charge, will be itemized and displayed in this section. Learn more about Call Details. Direct Dialed calls are calls you made from your home and dialed directly without operator or third party assistance.

Direct Dial Calls: Calls made, which are included in your monthly Spectrum Voice phone service package, are not displayed on your monthly billing statement. Any calls made outside of your phone service package that incur a charge, will be itemized and displayed in this section. Direct Dialed calls are calls you made from your home and dialed directly without operator or third party assistance.

One-time Charges: Displays any one-time charges for the shown billing period. This includes any installation or service call charges, plus Pay-Per-View and/or On Demand purchases.

Disputing a Charge

You must notify our Customer Care Center at (833) 267-6094 within 60 days of your billing date of any billing discrepancies. You may also file a written dispute with us at:

Charter Communications
Attention: Customer Complaint
2 Digital Place
Simpsonville, SC 29681
or call (833) 267-6094