Total taxes, fees and charges appear on your billing statement under the Summary section on the first page of your bill. Additional billing information, including which Spectrum services are associated with the taxes, fees and charges, can be found on the second page of your statement. If you are interested, you can also get general information about your bill here.

A special note regarding phone taxes: Government agencies have found phone bills to be an effective way to assess and collect taxes because most people receive one. Those taxes may subsidize various services at the federal, state and local levels (e.g., emergency services, telecommunications services for schools, libraries, health care facilities, etc.). Charter and other companies offering phone service collect the required taxes as part of the total phone bill and send the appropriate amounts back to the taxing agency.

To look up terms of service, price and tariff information, please go to Terms of Service Information.

 
 
 

Fees / Surcharges

Broadcast TV Surcharge

Federal law allows local U.S. broadcast television stations (i.e. affiliates of networks such as CBS, NBC, ABC, Fox, etc.) to negotiate with cable and satellite providers in order to obtain "consent" to carry their broadcast signals (Cable Television Consumer Protection and Competition Act of 1992).

Learn more about the broadcast tv surcharge.

Business License Fee

This is a fee or tax assessed on Charter for doing business in your state or locality.

California Advanced Services Fund (California only)

This fee subsidizes the cost of providing broadband Internet service by telephone companies in rural, high cost areas in California.

California High Cost Fund-A (California only)

This fee subsidizes telephone service for specific, rural, high cost areas in California.

California High Cost Fund B (California only)

This fee subsidizes telephone service in other rural, high cost areas in California.

CA Relay Service and Communications Devices Fund (California only)

This fee supports telecommunications relay services and necessary communications equipment for the speech and hearing impaired in California.

California Teleconnect Fund (California only)

This fee supports discounts on selected telecommunications services to qualifying schools, libraries, government-owned and operated hospitals and health clinics, and community-based organizations in California.

E911 Charge (9-1-1 fee)

This is a charge imposed by local government to help the cost of 911 service. The customer's local government determines whether to provide a 911 system. Costs associated with the 911 systems are collected by the phone company through the monthly telephone bill and then paid to the provider of that service.

E911 Equalization Surcharge (9-1-1 equalization fee - Texas only)

A fee used to provide financial support for regions where the 9-1-1 fee doesn't fully offset the cost of 9-1-1 service. The fee is imposed on each customer receiving intrastate long-distance service.

Federal Communications Commission (FCC) Fee

This is a fee that Charter must pay to the Federal Communications Commission (FCC) to cover the cost of the FCC's regulation of Spectrum cable service.

Federal Universal Service Fund (USF) Fee

The FCC created the USF. This fee helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, public and non-profit schools and libraries serving low income communities, and rural health care providers. Congress mandated that all telephone companies providing interstate service contribute to the Universal Service Fund. A carrier may choose to include this contribution on their customer's monthly telephone bill.

Line Access

Monthly charge per-line to cover part of the company cost to provide the local network that supports customer's ability to make and receive interstate and international calls.

Franchise Fee

A franchise fee is a fee collected by Charter on behalf of your local government and municipality. This fee is paid directly to the local government to use the public rights of way when providing cable service. The fee is a percentage of the revenues received from providing cable services, generally 5% in most areas, but can be slightly higher in some areas. According to federal law, cable operators may pass the entire amount of the franchise fee to their customers and itemize the fees on the customer's monthly bills. Each year Charter reviews the franchise fees recovered from customers to ensure the franchise fees collected are correct. The amount of the franchise fee itemized on your bill varies based on where you live, the level of service you subscribe to, and how many PPV/VOD movies and events ordered in a given month.

Police and Fire Protection Fee (Wisconsin only)

This fee supports the cost of police and fire protection services.

Public Education and Government Channels (PEG) Fee

Cities and municipalities impose a Public Education and Government Channels (PEG) fee that is collected by Charter in a similar manner as a franchise fee. This fee is used to support the city or municipalities PEG access channels. All monies collected by Charter are passed through to the local municipality and no portion is kept by Charter.

Public access channels are available for use by the general public. They are usually administered either by the cable operator or by a third party designated by the franchising authority.

Educational access channels are used by educational institutions for educational programming. Time on these channels is typically allocated by either the franchising authority or the cable operator among local schools, colleges and universities.
Governmental access channels are used for programming by organs of local government. In most jurisdictions, the franchising authority directly controls these channels.

The monies collected by this fee are used in support of these channels including equipment, training, airtime, etc.

Public Utilities Commission (PUC), Public Service Commission (PSC) or Utility Gross Receipts Fee

The Public Utilities Commission (PUC) or Public Service Commission (PSC) is a state regulatory agency whose responsibilities include oversight of the telecommunications industry for their area. This fee supports the operations of the PUC or PSC. It is assessed upon Charter and passed through to Spectrum customers on a pro rata basis.

Regulatory Cost Fee

This fee recovers federal government charges to support the FCC's operations and charges to support the telephone number system and telephone number portability.

Returned Check Fee

A returned check fee is assessed when a payment made to Charter wasn't honored by the financial institution on which the instrument was drawn. Returned check fees may be assessed on checks, electronic funds transactions or debit and credit cards.

A returned check fee of up to $25 will be assessed for any returned payment. Additional charges may apply if further collection activity is required.

Secure Connection Fee

Charter devotes considerable resources to the development and implementation of measures designed to ensure that the connection between a Spectrum receiver (or any other authorized device) and the Spectrum network is secure and that subscribers receive through the connection all of the services they are lawfully authorized to receive.

State Access Restructure Fund (Michigan only)

This fee was established to provide temporary assistance to rural local exchange carriers due to revenue loss associated with mandated lower intrastate access rates.

State Regulatory Fee

The Public Utilities Commission (PUC) or Public Service Commission (PSC) is a state regulatory agency whose responsibilities include oversight of the telecommunications industry for their area. This fee supports the operations of the PUC or PSC. It's assessed upon Charter and passed through to Spectrum customers on a pro rata basis.

State Telecommunications Relay Service Charge

This charge provides for a telecommunications relay service, providing full telephone accessibility to people who are hearing impaired or speech disabled. This service is available 24 hours a day, 365 days a year. Some states require that all telecommunications providers operating within their borders contribute to the funding of this program. Whether this charge is recovered directly from customers or paid by the telecommunications provider varies from state to state.

State Universal Service Fund

As with the Federal Universal Service Fund, this fee is used to subsidize and ensure affordable local telephone service to certain telephone customers within the state of the consumer. Not all states charge this fee.

Telecommunications Access Fund (TAM - Minnesota only)

This charge is to establish and administer a program to distribute communications devices to eligible communication-impaired persons and to create and maintain a message relay service.

Telecommunications Infrastructure Maintenance Fee (Illinois only)

This fee supports the cost of providing and maintaining utility rights of way in Illinois.

Telephone Assistance Plan (TAP - Minnesota only)

This fee supports affordable telephone service for low income consumers.

Telephone Right-of-Way Fee (municipal right-of-way fee)

A fee used to compensate municipalities for the use of their street rights-of-way for Charter facilities.

TV, Voice (Phone) and Internet Late Payment Fee

Fee assessed to accounts having an unpaid balance from prior billing period.

Taxes

County Sales Tax

The county imposes this sales tax. It's the same sales tax charged on ordinary consumer items. The percentage of tax charged varies from county to county and depends on the county in which the customer lives.

Federal Excise Tax (FET)

Federal tax assessed on basic local service that's billed separately from long distance service.

Gross Receipts Tax

A gross receipts tax is similar to a sales tax, but it's levied on the goods or services sold and in some cases, passed on to the consumer. This tax is only applicable in certain communities.

Local Gross Receipts Tax

A gross receipts tax applied to all phone dial-tone charges. This tax in the City of Grants Pass, Oregon, is 7% applied to each phone line charge on accounts.

Local Sales Tax

This sales tax is imposed by the local jurisdiction, such as a city. It's the same sales tax charged on ordinary consumer items. The percentage of tax charged varies from jurisdiction to jurisdiction and depends on the jurisdiction in which the customer lives.

State Sales Tax

The state government imposes this sales tax. It's the same sales tax charged on ordinary consumer items. The percentage of tax charged varies by state and depends on the state in which the customer lives.

Additional Messages

Complaint Procedures: If you disagree with your charges, you have 30 days from the billing date to register a complaint. During the dispute period, we won't terminate service provided you pay the undisputed portion of your bill.

Franchise Fees: Cable companies, such as Charter, are authorized by federal law to recover all franchise fees paid to local governments by itemizing a franchise fee on customers' monthly bill. When necessary, the franchise fee collected from customers may be adjusted to match the amount of franchise fees remitted to your community. Your bill this month reflects such an adjustment.

Insufficient Funds Payment Policy: Charter may charge an insufficient funds processing fee for all returned checks and bankcard charge-backs. If your check, bankcard (debit or credit) charge, or other instrument or electronic transfer transaction used to pay us is dishonored, refused or returned for any reason, we may electronically debit your account for the payment, plus an insufficient funds processing fee as set forth in your terms of service or on your Video Services rate card (up to the amount allowable by law and any applicable sales tax). Your bank account may be debited as early as the same day payment is dishonored, refused or returned. If your bank account is not debited, the returned check amount (plus fee) must be replaced by cash, cashier's check or money order.

Interactive Guide Services: Provides access to the electronic program guide - to receive program information, perform efficient channel surfing, use parental controls and access to order Pay-Per-View & On Demand (where available).

Past Due Fee / Late Fee Reminder: A late fee will be assessed for past due charges for service. Video Closed Captioning Issues: For closed captioning concerns, call (833) 267-6094 or email PriorityEscalationTeam@chartercom.com   . Send written complaints via US Mail to Executive Escalation Manager, 2 Digital Place, Simpsonville, SC 29681.

Statements with Zero or Credit Balances: Customers with a zero or credit balance on their bill won't receive a paper statement.

Tax and Fees: This statement reflects the current taxes and fees for your area (including sales, excise, user taxes, etc.). These taxes and fees may change without notice. Visit Terms and Conditions   for more information.

Terms & Conditions: Charter's detailed standard terms and conditions for service are located at Terms and Conditions   .

Timely Payment: If your payment isn't received by the next billing statement, your account is subject to interruption of service. Spectrum equipment may be rendered non-functional prior to termination. You may be subject to a change of service charge to reinstate your digital channels and Internet service when function is restored.

Video Closed Captioning Issues: For closed captioning concerns, call (833) 267-6094 or email PriorityEscalationTeam@chartercom.com   . Send written complaints via US Mail to Executive Escalation Manager, 2 Digital Place, Simpsonville, SC 29681.

Video On Demand (VOD) and Pay-Per-View (PPV): To order, your account must be current. To prevent unauthorized use of these services in your household, you're responsible for setting up a PIN number, parental control and/or rating preference. We won't issue a credit for the following: 1) unauthorized use, 2) ordering a PPV event or movie which you're not present to view, 3) failure to report a reception problem that occurs during the ordered movie or event, or 4) failure to report non-delivery of an ordered movie or event.

Voice Fees and Charges: These include charges to recover or defray government fees imposed on Charter, and certain other costs related to our Voice (Phone) service, including a Federal Universal Service Charge and, if applicable, a State Universal Service Charge to recover amounts Charter must pay to support affordable phone service, and may include a state Telecommunications Relay Service Fee to support relay services for hearing and speech impaired customers. Please note that these charges aren't taxes and are subject to change.