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Online

Spectrum.net

You can pay your bill on Spectrum.net. Choose either of the links below and sign in to Spectrum.net with a Head of Household or Administrator username and password.

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  • We accept online payments via checking/savings account or American Express, Visa, MasterCard or Discover cards.
  • Auto Pay   : Set up monthly withdrawals and payments through your financial institution.
    Need help updating your Auto Pay?
    Click here for help.
  • Auto Pay: Set up monthly withdrawals and payments through your financial institution.
  • One-Time Payment   :
    • Set up a one-time payment for the current date.
    • Set up a one-time payment for a future-dated payment. (Your account must be current and you cannot have a past due balance to use this payment option).
  • One-Time Payment:
    • Set up a one-time payment for the current date.
    • Set up a one-time payment for a future-dated payment. (Your account must be current and you cannot have a past due balance to use this payment option).

 

Your Bank Website

Access your bank website and add us as a payee. You may be required to enter the payment address. You can find this address on your billing statement or in the address list below. We don't charge any additional fees for processing a payment from your bank's online payment service.

You should print your online bank confirmation and retain it until you see the payment reflected on your bill. Some bank websites also offer automatic payment.

By Phone

Automated Service

Call our automated payment service at (855) 757-7328 . Our automated attendant will accept payment using your:

  • Checking/Savings account.
  • Debit card, MasterCard, Visa, American Express, or Discover Credit cards.

Representative Assisted Payment

To make a payment with the help of a customer service representative, please call us at (855) 757-7328 . There's a processing fee of $5.00 per transaction when making a payment with one of our representatives.

In Person

Spectrum Stores

Use our store locator   to find your nearest Spectrum Store. There is no processing fee when making a payment at our stores.

Our stores accept the following types of payment:

  • Checking/Savings account
  • Debit card or MasterCard, Visa, American Express or Discover credit cards
  • Cash and money orders

There is no processing fee when making a payment at our stores.

MoneyGram Payment Centers

MoneyGram payment centers accept payments in cash at approximately 40,000 MoneyGram agent locations nationwide. MoneyGram allows you to make a same-day payment and charges a processing fee for this service. This fee varies by location. Refer to the list of Quick Links above to find the closest MoneyGram agent location or call MoneyGram at 1-800-MONEYGRAM.

For many MoneyGram agent locations, including Walmart, you will need to complete a blue ExpressPayment form with the following information:

  • Receive Code: 7959
  • Account Number: Your Spectrum account number
  • Company Name: Charter Communications
  • City/State: Saint Louis, MO

For other form-free locations, including CVS pharmacies, follow these steps:

  1. Pick up the MoneyGram phone located at the store. It will auto dial MoneyGram customer service.
  2. When prompted for the transaction type, select Pay a Bill from the menu.
  3. Enter your telephone number.
  4. You will be connected to a live MoneyGram agent who will ask you to confirm your telephone number, name, address, Spectrum account number, the amount of your payment and the Receive Code of the recipient (Charter Spectrum's Receive Code is 7959).
  5. You will receive key information from the MoneyGram agent, which you'll want to write down.
  6. Take all key information to the cashier at the retail location who will collect the cash, the MoneyGram fee and complete the payment.

Payment notification is made within 10 minutes.

*Licensed as a Money Transmitter by the Banking Department of the State of New York.

Schnucks Supermarkets: Missouri and Illinois

Only customers in Illinois (IL) and Missouri (MO) can make Spectrum account payments at their local Schnucks supermarket. These locations currently accept payments at their Service Center from various vendors and utility companies.

Following are important items regarding Schnucks payments:

  • Schnucks locations accept cash and check payments only.
  • Credit/debit card payments are not accepted.
  • Schnucks locations are for payments only. These locations cannot perform changes of service and will not issue equipment, exchange equipment or accept equipment for returns.
  • Schnucks charges a $2.00 convenience fee at the time of payment. The $2.00 convenience fee will not appear on your statement as the fee is retained by the Schnucks location.
  • Payments made at the Schnucks locations are transmitted to us the following day. No payments are posted same day.
  • Schnucks payment agents have access to the following information:
    • Account Number
    • Phone Number
    • Customer Name
    • Current Balance
    • Statement Balance

Third Party Payment Agents

Additional businesses in your area may accept Spectrum payments. Each third-party payment center has its own specific rules regarding payments, fees, etc., but all follow these standard policies:

  • Listed locations are for payments only.
  • No listed location can make a change to a customer's services, resolve an issue, exchange equipment or accept equipment for return.
  • Listed locations are for walk-in payments only. Customers cannot mail payments to these locations.

Western Union Payment Centers

All Western Union locations nationwide accept payments for a Spectrum account using the Western Union Convenience Pay option.

Following are important items regarding Western Union payments:

  • Western Union locations may charge their own processing fee for payments made. This fee may vary and is paid directly to Western Union. You should check with the specific Western Union location for more information.
  • When making a payment, you must provide your 16-digit Spectrum account number.
  • If you are asked for a city code or some other type of information, be sure you're attempting to make the payment using Convenience Pay and not Quick Collect.
  • These locations are for payments only. Equipment cannot be picked up, returned or exchanged through Western Union. Payments should never be mailed to these locations.
  • To find a Western Union location, go to the Western Union website   and select Find Locations.
  • To find a Western Union location, go to www.westernunion.com and click Find Locations.
  • You cannot make direct payments online through the Western Union website. You should sign in to your Spectrum account to make online payments.

By Mail

Spectrum Mailing Address

You may mail your payment to us. Please note that the mailing locations differ depending on your address.

Remember the following when mailing in a payment:

  • Mail your payment in the envelope with the remittance portion of your statement whenever possible.
  • You can print a copy of your statement through your Spectrum account.
  • Note your 16-digit account number on your check or money order.
  • Do not mail cash.

Choose your Spectrum mailing address based upon the state and /or city (if applicable) of your service address. You must spell out your state name.

Your State Your City Mailing Address (Spectrum)
Alabama N/A P.O. Box 742616, Cincinnati, Ohio 45274-2616
California Santa Cruz P.O. Box 60229, Los Angeles, California 90060-0229
California Porterville P.O. Box 60229, Los Angeles, California 90060-0229
California Turlock P.O. Box 60229, Los Angeles, California 90060-0229
California Southern California P.O. Box 60188, Los Angeles, California 90060-0188
California North Lake Tahoe P.O. Box 60188, Los Angeles, California 90060-0188
California South Lake Tahoe P.O. Box 60188, Los Angeles, California 90060-0188
California Redding P.O. Box 60188, Los Angeles, California 90060-0188
California Crescent City P.O. Box 60188, Los Angeles, California 90060-0188
Colorado N/A P.O. Box 742617, Cincinnati, Ohio 45274-2617
Connecticut N/A P.O. Box 60588, Los Angeles, California 90060-0588
Georgia N/A P.O. Box 742615, Cincinnati, Ohio 45274-2615
Illinois N/A P.O. Box 790086, St. Louis, Missouri 63179-0086
Louisiana N/A P.O. Box 742614, Cincinnati, Ohio 45274-2614
Massachusetts N/A P.O. Box 60187, Los Angeles, California 90060-0187
Michigan N/A P.O. Box 3019, Milwaukee, Wisconsin 53201-3019
Minnesota N/A P.O. Box 3149, Milwaukee, Wisconsin 53201-3149
Mississippi N/A P.O. Box 742614, Cincinnati, Ohio 45274-2614
Missouri N/A P.O. Box 790086, St. Louis, Missouri 63179-0086
Montana N/A P.O. Box 742617, Cincinnati, Ohio 45274-2617
Nebraska N/A P.O. Box 790229, St. Louis, Missouri 63179-0229
Nevada N/A P.O. Box 60188, Los Angeles, California 90060-0188
New York N/A P.O. Box 60588, Los Angeles, California 90060-0588
North Carolina N/A P.O. Box 742600, Cincinnati, Ohio 45274-2600
Oregon N/A P.O. Box 60188, Los Angeles, California 90060-0188
South Carolina N/A P.O. Box 742600, Cincinnati, Ohio 45274-2600
Tennessee N/A P.O. Box 742613, Cincinnati, Ohio 45274-2613
Texas N/A P.O. Box 790261, St. Louis, Missouri 63179-0261
Utah N/A P.O. Box 742617, Cincinnati, Ohio 45274-2617
Vermont N/A P.O. Box 60588, Los Angeles, California 90060-0588
Virginia N/A P.O. Box 790429, St. Louis, Missouri 63179-0429
Washington N/A P.O. Box 60188, Los Angeles, California 90060-0188
Wisconsin N/A P.O. Box 2981, Milwaukee, Wisconsin 53201-2981
Wyoming N/A P.O. Box 742617, Cincinnati, Ohio 45274-2617