How to Retrieve Your Username
This article will walk you through the process of retrieving a forgotten Spectrum username or password. Learn more about changing your password.
To retrieve your Spectrum username:
- On the sign-in page, select Forgot Username or Password?
- Select an option on the next screen.
- To retrieve your username, you'll need to enter an email address or phone number associated with your account or your account number and last name.
- To retrieve your password, you'll need to answer your security question.
- In either case, you'll need to verify that you're not a robot by using the Captcha.
- When you've entered your information, you'll receive a message via phone or text with your username and/or password.