This article will walk you through the process of retrieving a forgotten Spectrum username or password. Learn more about changing your password.

To retrieve your Spectrum username:

  1. On the sign-in page, select Forgot Username or Password?
Forgot Username or Password
 

 

  1. Select an option on the next screen.
Forgot Username or Password
 
  • To retrieve your username, you'll need to enter an email address or phone number associated with your account or your account number and last name.

 

Forgot Username or Password

 

  • To retrieve your password, you'll need to answer your security question.
  • In either case, you'll need to verify that you're not a robot by using the Captcha.

 

Forgot Username or Password
  1. When you've entered your information, you'll receive a message via phone or text with your username and/or password.