This article will walk you through the process of retrieving a forgotten Spectrum username or password. Learn more about changing your password.

To retrieve your Spectrum username:

  1. On the Spectrum.net homepage, select Forgot Username or Password?
Forgot Username or Password

 

  1. Select an option on the next screen.
Forgot Username or Password
 
  • To retrieve your username, you'll need to enter an email address or phone number associated with your account or your account number and last name.

 

Forgot Username or Password

 

  • To retrieve your password, you'll need to verify your username and service ZIP code.
Enter username and ZIP code
To proceed with retrieving your username and/or password, you'll need to enter a Captcha to confirm that you are not a robot.
  1. You can verify yourself by getting a text message, automated call or email.
Forgot Username or Password
  1. When you've entered your information, you'll receive a message via phone, text or email with your username and/or password.
  2. You can also choose to verify your account by entering the security code from your bill, the last four digits of a payment card you have on file or the last four characters of the MAC address from a piece of Spectrum equipment.

 

Forgot Username or Password