1. On the Sign in page, select the Forgot Username or Password? link.
Forgot Username or Password

 
  1. Select one option on the next screen.
  2.  

Forgot Username or Password
 
  • To retrieve your username, you'll need to enter an email address or phone number associated with your account or your account number and last name.

 

Forgot Username or Password

 

  • To retrieve your password, you'll need to answer your security question.
  • In either case, you'll need to verify that you are not a robot by using the Captcha.

 

Forgot Username or Password
  • When you've entered your information, you'll receive a message via phone or text with your username and/or password.