If you're a new customer or have never signed in to your account, you should create a Spectrum username and password. This username will allow you to sign in to Spectrum.net and take advantage of our full range of services, including viewing and paying your bill, making changes to your account and more.

We recommend that you create a strong username and password to protect your valuable information online.

After you've created your first username (the Head of Household), you can add additional users.

Creating a New Spectrum Username

To create a new Spectrum username:

  1. Select the Menu icon in the upper left hand corner of the page. Then select Create Username.
  2. Select the Menu icon in the upper left hand corner of the page. Then select Create a Username.
  3. Verify your account information.
    1. Enter the last name associated with the account.
    2. Choose a method of verifying your account from the drop-down menu:
      • Your Account Number: You can find your 16-digit account number at the top of your Spectrum statement (bill).
      • Phone Number on Your Account: This is the primary telephone number associated with your account.
      • Email Address on Your Account: This is the primary email address associated with your account.
    3. Confirm that you're not a robot and select Continue.
  4. This user will be the Head of Household and have full privileges on Spectrum.net.
Note: If you're not at home and choose to verify your account using your telephone number, you'll need to provide one of the following as an extended security measure:
  • Last 4 Digits of Your SSN: The last four digits of your Social Security Number.
  • Your Account Number: You can find your 16-digit account number at the top of your Spectrum statement (bill).
  • Last 4 Characters of MAC Address: The MAC ID/MAC Address (serial number) sticker is typically found on the bottom or side of any equipment associated with your account (modem, router, etc.).
  1. Enter your information.
    1. Fill in the fields to create your username and password, accept the Terms & Conditions and select Create Username.
    2. When your username is successfully created, select Finish and you'll be signed in to Spectrum.net.
  2. The first username you create will be your Head of Household and will have full privileges on Spectrum.net.
Note: After creating a new username, you'll need to wait up to 72 hours before you can use it to sign in to the Spectrum TV app or any TV channel apps.

Username/Password Guidelines

Username Guidelines

Usernames must follow these guidelines:

  • Usernames must have at least six (6) characters.
  • We recommend using a combination of letters, numbers and special characters:
    • Letters (Aa-Zz)
    • Numbers (0-9)
  • The only special characters allowed are . (dot), - (dash) or _ (underscore).
  • Usernames must not begin or end with symbols.
  • Usernames must not include consecutive symbols.

Password Guidelines

Passwords must follow these guidelines:

  • Your password must be between 8 and 20 characters long.
  • Your password must include at least one UPPERCASE letter, one lowercase letter and one number (0-9).
  • We recommend using a combination of letters, numbers and special characters.
    • Letters: (Aa-Zz)
    • Numbers: (0-9)
    • Special Characters: (@#$%^&*()_+|~-=`{}[]:;"<>'./)
    • Symbols that are NOT allowed are backslash (\) and opening/closing double quotes.
  • Your password must be different from any previously-used passwords.

Learn how to change the password for your Spectrum username.

Adding Additional Users

Once you've created your Head of Household Spectrum username, you can add additional users:

  1. Sign in to Spectrum.net.
  2. From the Account Summary page, select Settings.
  3. Select Add next to the list of users registered on your account.
add new user button in settings
  1. Enter the information for the user, agree to the Terms and Conditions and select Create Username.
  2. Your new user will be a Standard user. If you'd like, you can give a new user Administrator privileges.
Note: When you create a Standard Username, the parental controls for that user will automatically be set to restrict R-rated and TV-M content. If you want to change these Parental Controls, you can do so in Settings.