The following information will help you make changes to your Spectrum account, including transferring or moving service and upgrading your TV package. If you need to cancel service, please contact us.

Use the quick links below to navigate to a section of your choice.

 

 

 

Moving Your Service

If you're planning to move, visit Spectrum.com to confirm your new address is located in an area where we provide service. You can use our online moving resource to transfer your Spectrum TV, Internet and Voice services to your new address.

Service Holds

Seasonal status allows part-time residents to put their Spectrum TV, Internet and Voice services on hold for a low monthly fee, without the hassle of canceling and then reinstalling service. To find out if you're eligible or to place your account in Seasonal status, contact us.

Learn more about Seasonal Status.

 

Transferring Account and Name Change

You can transfer your Spectrum account to another responsible party or change the name on your account under the following circumstances:

  • Account name is spelled incorrectly.
  • Marriage or legal name change.
  • Deceased account owner.

To transfer account ownership, please complete and submit a Name Change Form. Learn how

 

Adding TV Channels, Packages or Service

To add Spectrum TV, Voice or Internet to your current service, visit Spectrum.com.

You can upgrade your TV package by tuning to Channel 2495 or visiting Spectrum.com.

Upgrade to Spectrum TV Gold

Upgrade to Spectrum TV Silver

 

View channels available with Spectrum TV Gold and Spectrum TV Silver.

 

Removing Services

To cancel service, please contact us.

Have questions about your bill? Video On Demand and Pay-Per-View purchases, as well as long-distance calls made without a Spectrum Voice International Calling Plan, can change your amount due each month.

Learn more about your Spectrum bill.

Troubleshooting

If you're having trouble with your Spectrum service, we're here to help. Contact us or visit one of our troubleshooting pages below for further assistance:

TV troubleshooting

Spectrum Receiver troubleshooting

Spectrum Voice troubleshooting

Internet troubleshooting