The following information will help you troubleshoot IP address problems in Windows 8 and Windows 10.

Windows 10

Wireless Network Report

  1. Access the Task Bar, then type Command prompt in the search field.
  2. Right-click Command prompt, choose Run as administrator, then select Yes.
  3. At the command prompt, type the following command: netsh wlan show wlanreport

If the report isn't able to diagnose and fix the problems you're experiencing with your network:

  • Verify that your wireless network is turned on and active.
  • Make sure WiFi is enabled on your computer.
  • Make sure your computer is within range of your wireless router.
  • Try resetting your wireless modem or restarting your computer.
  • Update your operating system, if possible.

Windows Support.

Windows 8

Network Troubleshooter

  1. Select the Start button.
  2. Type "network problems" into the search field.
  3. Select "Identify and repair network problems" to run the network troubleshooter.

If the troubleshooter isn't able to diagnose and fix the problems you're experiencing with your network, verify that:

  • Your wireless network is turned on and active.
  • WiFi is enabled on your computer.
  • Airplane mode is off.
  • Your computer is within range of your wireless router.

If you're still having trouble connecting to your wireless network, visit Windows Support.