You can create up to seven Spectrum email addresses for no additional charge as soon as your Spectrum Internet service is active. Learn more about creating a new Spectrum email account.

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Quota Overview

Feature Policy
Eligibility All Spectrum Internet Customers
Number of Email Accounts 7
Max Storage Capacity 5 GB
Max Contacts 500
In/Out Message Size Limits 25 MB
Delete Trash After 3 days
Delete Spam After 14 days
Lock Mailbox and Reject Incoming Messages After 180 days of inactivity, the mailbox will be locked and won't receive new mail. Mailbox can be immediately unlocked by signing in to Spectrum.net and navigating to email.
Purging Locked Mailbox Content Locked mailboxes with content remain available as long as the customer remains a Spectrum Internet customer. Locked accounts without content are subject to deletion.
Purge After Disconnect All mailboxes and content are subject to deletion after Spectrum Internet services are disconnected. Content can't be recovered.

 

Email Server Information

For the best user experience and to ensure the best connection with your computer, Spectrum recommends using the settings below when setting up your Spectrum email.

User Information Enter Settings Below
Your Name: Enter Your Name
Email Address: YourEmail@charter.net
Server Information
Account Type: POP/IMAP IMAP
Incoming Email Server: mobile.charter.net
Outgoing Email Server: mobile.charter.net
Sign-In Information
Username: YourUsername@charter.net
Password: The password you use to sign into your email account
More Settings
Outgoing Server settings tab:
  • Select the My outgoing server (SMTP) requires authentication option.
  • Select the Use same settings as my incoming mail server option.
Advanced settings tab:
  • Incoming server (IMAP) field: enter 993
  • Outgoing server (SMTP) field: enter 587
  • Select None for Use the following types of encrypted connections settings.
Note: Using both IMAP and POP simultaneously or using POP across multiple devices can cause error messages when trying to send, receive or access new email such as the following: "The mail server denied access to your account because another mail client was using it." To avoid these errors, we recommend using IMAP on all devices. Learn more about switching from POP to IMAP.