This article contains simple steps to help you try to address problems with your wireless connection. If your devices are dropping from the network or you're having trouble keeping consistently connected, use these tips to address the issue.

 

If you need help, you may refer to the equipment user manuals found here   .

Using our Internet Troubleshooting tool (see below), you can reset your modem. You may also be able to use the tool to reset your router:

Troubleshoot

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Device Troubleshooting

1. Approved Router

Make sure you're using an approved router to access your Spectrum Internet.

Learn more.

2. Connections

Check to see that all connections are hand tight.

3. See if It's a Connectivity Issue

Determine if your slow speed is an issue with a wired or wireless connection.

Run a wired speed test. Use an Ethernet cord to connect your computer to your gateway and then run a speed test. If your wired speed test results are also slow (below 70% of what you expect), troubleshoot your wired connection first. If your wired speed test results are good, then you know the slow speeds are likely due to an issue with your wireless connection.

There are many factors can contribute to slow wireless Internet speeds. Below, you'll find some troubleshooting steps to address this issue. After each step, be sure to run a speed test to see if your problem is resolved.

Most wireless networks and devices will not support 100 Mbps speed over a wireless connection. We recommend a wired connection for maximum speed.

Step 1: Speed Test

Determine if your slow speed is an issue with a wired or wireless connection.

Run a wired speed test. Use an Ethernet cord to connect your computer to your modem and then run a speed test. If your wired speed test results are also slow (below 70% of what you expect), troubleshoot your wired connection first. If your wired speed test results are good, then you know the slow speeds are likely due to an issue with your wireless connection.

Step 2: Check Your Network

You can check the following factors that may influence your WiFi speeds:

  • Competing Devices: The more devices that are sharing your Internet connection, the more bandwidth each is competing to use. Try disconnecting some of your devices that aren't in use to improve performance on other devices.
  • Competing Networks: Your computer can check to see if there are other wireless networks in the area that may be competing with you for bandwidth.
  • Distance from Your Router: Your best signal is within about 125 feet within line of sight. Try moving your device closer to see if your speeds improve.
  • Signal Obstacles: Your router needs to be in the most central spot in your home, and away from anything that might block its signal.
  • Time of Day: If you're experiencing slow speeds during peak use times (generally 5-9 PM), check your speeds during a non-peak hour to see if they improve.
  • Other Sources of Interference: If you can, move your WiFi devices away from other transmitting devices, such as baby monitors, cell phones and Bluetooth devices, or turn them off when not in use.

Using our Internet Troubleshooting tool (see below), you can reset your modem. You may also be able to use the tool to reset your router:

Troubleshoot

* Sign in required.

Step 3: Check Your Equipment

Check the following equipment-related issues:

  • Are you using an older device? Older devices use older wireless technology, which may actually affect the performance of all of your devices on your network.
  • If you're using an Ethernet-connected computer, check the Ethernet connection between the computer and the router.
  • For a wirelessly connected computer, the wireless network name (SSID) and wireless security settings of the router and wireless computer need to match exactly.
  • Make sure that the network settings of your computer are correct.

If you're experiencing slow speeds on one device, try resetting your device:

  1. Unplug the power cord or remove the battery from the wireless device that is experiencing slow connection issues. Leave the power cord unplugged for about 30 seconds and then reconnect the power and reboot the device.
  2. If you are using a wireless adapter on a device, such as a USB adapter for Ethernet or WiFi, unplug the adapter, wait approximately 10 seconds, and then plug it back in.

You can also reset the WiFi connection using your computer's operating system.

Step 4: Check Your Security

If all of your devices are experiencing slow speeds, check your network's security settings. Consider using Security Suite to manage your security settings.

If you continue to experience slow speeds at this point, contact us.