Note: If your Internet speed tier was recently upgraded, you may need to reboot your modem to receive your upgraded level of service.

Several factors can contribute to slow internet speeds. Here are some steps to follow that can help with this issue:

Speed Test

Run a speed test   .

If you're experiencing slow speeds over a wireless connection, use an Ethernet cord to connect to your modem to run your speed test. This will help you determine if the problem is with your internet service or your wireless connection. If your subscription includes internet speeds of 100Mbps or higher, you may need to use a wired connection to achieve peak speeds.

Common Problems

Check to see if your area is experiencing an outage.

The following conditions can affect connection speeds. See if any apply to you:

  • File-Sharing Programs: File-sharing programs like BitTorrent constantly upload and download huge amounts of data, which can contribute to slow connection speeds.
  • Viruses/Adware/Malware: To check your computer for harmful software, download Security Suite   .
  • Firewalls: A firewall monitors all network traffic on your computer, so a strict firewall can contribute to slow internet speeds. Try resetting your firewall to its default settings.
  • Low Available System Memory (RAM): Closing non-essential applications can increase your computer's performance.

Troubleshooting

If you haven't already, use our Internet Troubleshooting Tool to try and resolve your problem. Sign-in required.

Troubleshoot

Note: If you're experiencing slow speeds over a wireless connection, use an Ethernet cord to connect to your modem before running your speed test.
  1. Before any troubleshooting, you should run a speed test   .
  2. Delete all temporary internet files and cookies stored in your web browser. After doing so, run another speed test.   .
  3. Reset (power cycle) your modem:
    1. Unplug the power cord to your modem and remove any batteries.
    2. If you have your own router, be sure to unplug that too.
    3. Leave the power cord unplugged for about 15 seconds and then reinsert any batteries and plug it back in.
    4. Run another speed test   .

Deleting temporary files, browser history and cookies helps you free up space on your computer. Learn more.

Security Settings

If all of your devices are experiencing slow speeds, check your network's security settings. Consider using Security Suite to manage your security settings.

If you continue to experience slow speeds at this point, contact us   for help.