Download Security Suite

Follow the instructions below to download and install Security Suite on your Windows computer.

Note: Your Spectrum Internet subscription includes Security Suite licenses for up to 10 computers. You'll need to repeat the installation process for each of your devices.

Use the quick navigation links below to jump further down the page to the section you choose.

 

  Installation Steps
 
 

Getting Started

System Requirements

Prior to installing the Security Suite, verify that your Windows computer meets the following system requirements:

System Requirements for Security Suite
Windows 7, 8, or 10
Processor:
Intel Pentium 4 or equivalent
Memory:
1GB or more
Operating System:
Windows 7, 8, or 10 32-bit & 64-bit: All editions.
Disk Space:
1.2 GB free hard drive space
Display:
16-bit or more (65000 colors)
Internet Connection:
An internet connection is required to validate subscription and to receive software updates.

 

Uninstall Existing Anti-Virus Software

Security Suite will automatically uninstall or prompt you to manually remove any existing anti-virus software on your computer.

Download Security Suite

  1. Sign in to Spectrum.net.
  2. Hover over My Account and then select Internet.
  3. Select Go to Security Suite and then Install Now.
  4. Choose your Operating System and create a unique Device Nickname. Then select Install to continue.
Install Security Suite
 
  1. The system will display the CharterNetworkInstaller.exe pop-up window. Select Run.
  2. After the scan is complete, select Continue to continue downloading of Security Suite.
Note: Device nicknames must be shorter than 16 characters and consist of letters, numbers, dashes and/or underscores.

Initial Scan

If necessary, Security Suite will automatically download and run the AntiBot Scanner prior to installation. You may need to restart your computer if any harmful files are found. Learn more about the AntiBot Scanner.

Once the scan has finished, select Continue to continue downloading Security Suite. The scanner will alert you if any conflicting software is found. Select Next to continue.

Installation

  1. When prompted, select Accept and Install to proceed with the installation.
Security Suite Welcome
 
  1. A window will display the progress of the installation.
  2. When prompted, select Restart to restart your computer and complete the installation.
  3. After the installation has finished, select Close to exit the installation process.
  4. You've successfully installed Security Suite.