Internet Troubleshooting Tool

If you haven't already done so, you can use our Internet Troubleshooting Tool to try and resolve your issue.

Troubleshoot

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You can also reset your internet modem manually:

 

Note: The equipment pictured is just an example. The steps listed should work correctly for all modem types.

 

  1. Shut down your computer.
  2. Unplug the power cord from the back of the modem and remove any batteries.

     

    cable modem jacks and plugs
  3. Wait 30 seconds, then reinsert any batteries and reconnect the power to the modem.
  4. Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
  5. Turn on your computer.
  6. Attempt to surf to two web pages to verify that you're connected to the internet.
 
Note: The equipment pictured is just an example. The steps listed should work correctly for all modem types.

 

 

  1. Shut down your computer.
  2. Unplug the power cord from the back of the modem and remove any batteries.

     

    cable modem jacks and plugs
  3.  

  4. Unplug the power cord from the router.

     

    sample router
  5. Wait 30 seconds, then reinsert any batteries and reconnect the power to the modem.
  6. Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
  7. Reconnect the power to the router.
  8. Wait two minutes to allow the router to connect.
  9. Turn on your computer.
  10. Attempt to surf to two web pages to verify that you're connected to the internet.
 
Note: The equipment pictured is just an example. The steps listed should work correctly for all modem types.

 

  1. Shut down your computer.
  2. Unplug the power cord from the modem/router combined device and remove any batteries.

     

    modem/router combo reset
  3. Wait 30 seconds, then reinsert any batteries and reconnect the power to the modem/router combo.
  4. Wait two minutes to allow the modem/router combo to connect.
  5. Turn on your computer.
  6. Attempt to surf to two web pages to verify that you're connected to the internet.