You can access email on Spectrum.net if you are an internet customer with a Spectrum.net username.

To get started using Spectrum email, we recommended that you update your web browser and operating system to ensure the best user experience. Learn more   about Spectrum.net system requirements.

  • Access   your email (sign in required).
  • Access   your email controls in User Preferences (Head of Household sign in required).
  • Get   detailed desktop support.
  • Get   mobile email support.
  • Download   a printable Email Quick Reference Guide.

Hover or tap the image below and select one of the orange buttons for information about each feature.

Image not displaying properly? Try this   .

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Sign Out

To sign out of email, select "Sign Out" at the top right.

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Unified Inbox Menu (Access third-party email)

Add and view email from third-party email accounts (i.e. Gmail, Yahoo, etc.).

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Email - Create, read, and manage your email

Search and Advanced Search - search emails by keyword.
Compose - create an email message.
Get Mail - refreshes your inbox.
Additional Actions - reply, reply all, forward, mark as, move, delete, etc.

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Contacts - Create, edit, and manage your contacts

Add Contact - create contact.
Add Group - create contact group.
Edit - edit a selected contact.
Sort - sort contacts by first or last name.
Search Contact - search for a contact by name or email address.
Import/Export Contacts - select the More icon to import or export contacts.

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Settings - manage your general and account settings

General Settings

Set preferences for Display Email Images, Automatic Draft Save, Notifications, Enable Message Preview, Permanently Delete, Time Zone, Language, Messages Per Page and Signature.

Account Settings

Set your account's Mailbox Storage, Enable Mail Forwarding, Real Name, and Reply To.

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Inbox

Read email and take action (reply, forward, delete, etc.).

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Drafts

Access saved draft email and take action (complete and send, delete, etc.).

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Sent Mail

Access your sent messages.

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Spam

Holds emails identified as Spam and automatically deletes permanently after 14 days.

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Trash

Holds deleted email and automatically deletes permanently after 3 days.

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My Folders

Create folders to organize your email.

 

Email Feature Quick Reference Table

Select an email feature from the list below to learn more.

Feature Categories

  Email: Create, read and manage your email

Search and Advanced Search: By default, this feature searches the From and Subject lines of your emails. You can conduct an Advanced Search by selecting the magnifying glass icon in the search field.

Compose: Opens a blank email form in a new window.

Get Mail: Checks for new emails and refreshes your inbox.

Additional Actions: Reply, reply all, forward, mark as, move, delete, sort, print, and help.

Detailed email support can be found here   .

  Standard Email Functionality: Organize and view your email messages.

Inbox: Read email and take action (reply, forward, delete, etc).

Drafts: Access saved draft email and take action (complete and send, delete, etc.).

Sent Mail: Keeps a copy of your sent messages for later access.

Spam: Holds email identified as Spam. Messages in this folder will permanently be deleted after 14 days.

Trash: Holds deleted emails. Messages in this folder will permanently be deleted after 3 days.

My Folders: Create folders to organize your email messages.

Sign Out: Select Sign Out at the top right of the page to sign out of your Spectrum email account.

Detailed email support can be found here   .

  Contacts: Create, edit, and manage your contacts

Add Contact: Create a new contact, including email, phone, and address.

My Groups: Create a group folder to organize your contacts.

Edit: Select a contact, followed by the pencil icon to edit their information. To add a contact to a specific group, check the box next to the contact's name and select Move.

Sort: View contacts by first or last name.

Search Contacts: Search for a contact by name or email address.

Detailed contacts support can be found here   .

  General Settings: Manage your general settings

To access General Settings:

  1. Select the Settings tab.
  2. Choose General Settings on the left side of the page.
  3. Scroll to manage your general email settings, including:
    • Display Email Images: Automatically display images in email messages.
    • Display Emails as Plain Text: View emails only in plain text.
    • Automatic Save Draft: Automatically save drafts while composing email.
    • Automatic Folder Update: Automatically checks for new email messages in the currently selected folder.
    • Permanently Delete: Deleted messages will be permanently deleted instead of sent to the Trash folder.
    • Timezone: Select US/Eastern, US/Central, US/Mountain, or US/Pacific as your time zone.
    • Language: Select English or Spanish.
    • Messages Displayed per Page: Select the number of messages (between 10 and 100) you'd like displayed per page.
    • Signature: Personalize a signature to include on outgoing email.
  4. When finished, select Save Settings.

Detailed general settings support can be found here   .

Note: General Settings apply to your full email account, including Spectrum and third-party accounts added via Unified Inbox.

  Account Settings: Manage your account settings

To access Account Settings:

  1. Select the Settings tab.
  2. Choose Account Settings on the left side of the page.
  3. If you have more than one email account registered, select the one that you'd like to edit from those listed under Account Settings.
  4. Scroll to manage the following settings:
    • Mailbox Storage: Displays your account's email storage usage.
    • Enable Mail Forwarding: Specify up to 5 email addresses to forward mail to.
    • Leave Copy: Leave a copy of forwarded mail in inbox.
    • Block Senders: Block messages from individual email addresses or entire domains.
    • Safe Senders: Email addresses added to this list won't be treated as junk email.
    • Real Name: Enter the name that you'd like to appear on outgoing emails.
    • Reply To: Specify an alternate email address to receive incoming replies.
  5. When finished, select Save Account Settings.

Detailed account settings support can be found here   .

Note: Account Settings apply to your Spectrum email account only.

  Unified Inbox Menu: Access third-party email

Unified Inbox: Add and view email from third party accounts (i.e. Gmail, Yahoo, etc).

To add an external email account:

  1. Select the drop down menu located to the left of the Email, Contacts and Settings tabs.
  2. Choose Add New Account, then follow the prompts to enter your email credentials and settings.

Detailed unified inbox support can be found here   .

  Email Parental Controls: Block and allow senders

Email Parental Controls: Block and allow selected senders.

Blocked Senders

This allows you to block messages from individual email addresses or entire domains (the domain is the part of the email address that comes after the @ sign). Enter the email address or domain in the field and select Apply to add it to the list. You can also remove addresses or domains from the list using the Remove button. Emails from the addresses and domains on the list will not be delivered.

Safe Senders

You can make a list of email addresses or domains (the domain is the part of the email address that comes after the @ sign) that will never be treated as junk mail. Enter the email address or domain in the field and select Apply to add it to the list. You can also remove addresses or domains from the list using the Remove button.

Detailed email parental controls support can be found here   .

 

Email Settings

The following settings are required for setting up your Spectrum email on a laptop, smartphone, tablet, eReader, or other mobile devices.

Note: Setting up a Spectrum Email account on a desktop computer requires different settings. Learn more.
User Information Enter Mobile Settings Below
Your Name: Enter Your Name
Email Address: YourEmail@charter.net
Server Information
Account Type: POP/IMAP IMAP
Incoming Email Server: mobile.charter.net
Outgoing Email Server: mobile.charter.net
Sign In Information
User Name: YourUsername@charter.net
Password: The password you use to sign in to your email account
More Settings
Incoming Server (IMAP): 993
Outgoing Server (SMTP): 587
SSL: This setting should be ON for both SMTP and IMAP.
Requires Authentication: Yes, or checked. (Use same settings as my incoming mail server)

Desktop-Only Email Settings

The following settings are required for setting up your Spectrum email on a desktop computer only.

Note: Setting up a Spectrum Email account on a laptop, smartphone, tablet, eReader, or other mobile device requires different settings. Learn more.
User Information Enter Settings Below
Your Name: Enter Your Name
Email Address: YourEmail@charter.net
Server Information
Account Type: POP/IMAP IMAP
Incoming Email Server: IMAP.charter.net
Outgoing Email Server: SMTP.charter.net
Sign In Information
User Name: YourUsername@charter.net
Password: The password you use to sign in to your email account
More Settings
Outgoing Server settings tab:
  • Select the My outgoing server (SMTP) requires authentication option.
  • Select the Use same settings as my incoming mail server option.
Advanced settings tab:
  • Incoming server (IMAP) field: enter 143
  • Outgoing server (SMTP) field: enter 25
  • Select None for Use the following types of encrypted connections settings.
Note: You may be prompted to sign in when sending and receiving email.

Helpful Links

You can receive your Spectrum email on your mobile device. Learn more.

Additionally, you can setup your email on multiple devices or transfer your existing emails within an email client from one email account into another email account. Learn how.