Note: Spectrum email accounts are locked after six months of inactivity. You'll need to unlock your account through Spectrum.net in order to receive new email messages. Learn more.

You can create up to seven Spectrum email addresses for no additional charge as soon as your Spectrum Internet service is active. Learn more about creating a new Spectrum email account.

Before you get started using Spectrum email, we recommend that you make sure you're using the latest version of your web browser and operating system. Learn more about Spectrum.net system requirements.

  • Access   your email (sign-in required).
  • Access   your email controls in User Preferences (Head of Household sign-in required).
  • Get   detailed desktop support.
  • Get   mobile email support.
  • Download   a printable Email Quick Reference Guide.

Hover or tap the image below and select one of the orange buttons for information about each feature.

Image not displaying properly? Try this   .

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Sign Out

To sign out of email, select "Sign Out" at the top right.

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Unified Inbox Menu (Access third-party email)

Add and view email from third-party email accounts (i.e. Gmail, Yahoo, etc.).

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Email - Create, read, and manage your email

Search and Advanced Search - search emails by keyword
Compose - create a new message
Get Mail - refreshes your inbox
Additional Actions - Reply, Reply All, Forward, Mark As, Move, Delete, etc.

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Contacts - Create, edit and manage your contacts

Add Contact - create contact
Add Group - create contact group
Edit - edit a selected contact
Sort - sort contacts by first or last name
Search Contact - search for a contact by name or email address
Import/Export Contacts - select the More icon to import or export contacts

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Settings - manage your general and account settings

General Settings

Set preferences for Display Email Images, Automatic Draft Save, Notifications, Enable Message Preview, Permanently Delete, Time Zone, Language, Messages Per Page and Signature.

Account Settings

Set your account's Mailbox Storage, Enable Mail Forwarding, Real Name, and Reply To.

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Inbox

Read email and take action (reply, forward, delete, etc.).

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Drafts

Access and edit saved email drafts.

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Sent Mail

Access your sent messages.

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Spam

Holds emails identified as Spam and automatically deletes permanently after 14 days.

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Trash

Holds deleted email and automatically deletes permanently after 3 days.

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My Folders

Create folders to organize your email.

 

Email Feature Quick Reference Table

Select an email feature from the list below to learn more.

Feature Categories

  Email: Create, read and manage your email.

Search and Advanced Search: By default, this feature searches the From and Subject lines of your emails. You can conduct an Advanced Search by selecting the magnifying glass icon in the search field.

Compose: Opens a blank email form in a new window.

Get Mail: Checks for new emails and refreshes your inbox.

Additional Actions: Reply, Reply All, Forward, Mark As, Move, Delete, Sort, Print and Help.

Detailed email support can be found here   .

  Standard Email Functionality: Organize and view your email messages.

Inbox: Read email and take action (reply, forward, delete, etc)

Drafts: Access saved draft email and take action (complete and send, delete, etc.).

Sent Mail: Keeps a copy of your sent messages for later access.

Spam: Holds email identified as Spam. Messages in this folder will permanently be deleted after 14 days.

Trash: Holds deleted emails. Messages in this folder will permanently be deleted after 3 days.

My Folders: Create folders to organize your email messages.

Sign Out: Select Sign Out at the top right of the page to sign out of your Spectrum email account.

Learn more   .

  Contacts: Create, edit and manage your contacts.

Add Contact: Create a new contact, including email, phone and address.

My Groups: Create a group folder to organize your contacts.

Edit: Select a contact followed by the pencil icon to edit its information. To add a contact to a specific group, check the box next to the contact's name and select Move.

Sort: View contacts by first or last name.

Search Contacts: Search for a contact by name or email address.

Learn more   about email contacts.

  General Settings: Manage your general settings.

To access General Settings:

  1. Select the Settings tab.
  2. Choose General Settings on the left side of the page.
  3. Scroll to manage your general email settings, including:
    • Display Email Images: Automatically display images in email messages.
    • Display Emails as Plain Text: View emails only in plain text.
    • Automatic Save Draft: Automatically save drafts while composing email.
    • Automatic Folder Update: Automatically checks for new email messages in the currently selected folder.
    • Permanently Delete: Deleted messages will be permanently deleted instead of sent to the Trash folder.
    • Time Zone: Select US/Eastern, US/Central, US/Mountain, or US/Pacific as your time zone.
    • Language: Select English or Spanish.
    • Messages Displayed Per Page: Select the number of messages (between 10 and 100) you'd like displayed per page.
    • Signature: Create a personalized signature to include on all your outgoing email.
  4. When you're finished, select Save Settings.

Learn more   .

Note: General settings apply to your full email account, including Spectrum and third-party accounts added via Unified Inbox.

  Account Settings: Manage your account settings.

To access Account Settings:

  1. Select the Settings tab.
  2. Choose Account Settings on the left side of the page.
  3. If you have more than one email account registered, select the one you'd like to edit from those listed under Account Settings.
  4. Scroll to manage the following settings:
    • Mailbox Storage: Displays your account's email storage usage.
    • Enable Mail Forwarding: Specify up to 5 email addresses to forward mail to.
    • Leave Copy: Leave a copy of forwarded mail in inbox.
    • Block Senders: Block messages from individual email addresses or entire domains.
    • Safe Senders: Email addresses added to this list won't be treated as junk email.
    • Real Name: Enter the name that you'd like to appear on outgoing emails.
    • Reply To: Specify an alternate email address to receive incoming replies.
  5. When finished, select Save Account Settings.

Learn more   about your account settings.

Note: Account Settings apply to your Spectrum email account only.

  Unified Inbox Menu: Access third-party email.

Unified Inbox: Add and view email from third party accounts (i.e. Gmail, Yahoo, etc).

To add an external email account:

  1. Select the drop down menu located to the left of the Email, Contacts and Settings tabs.
  2. Choose Add New Account, then follow the prompts to enter your email credentials and settings.

Learn more   about Unified Inbox.

  Email Parental Controls: Block and allow senders.

Email Parental Controls: Block and allow selected senders.

Blocked Senders

This allows you to block messages from individual email addresses or entire domains (the domain is the part of the email address that comes after the @ sign). Enter the email address or domain in the field and select Apply to add it to the list. You can also remove addresses or domains from the list using the Remove button. Emails from the addresses and domains on the list won't be delivered to you.

Safe Senders

You can make a list of email addresses or domains that will never be treated as junk mail. Enter the email address or domain in the field and select Apply to add it to the list. You can also remove addresses or domains from the list using the Remove button.

Learn more   about email parental controls.

 

Email Settings

The following settings are required for setting up your Spectrum email on a laptop or desktop computer, smartphone, tablet, eReader or other mobile devices.

User Information Enter Mobile Settings Below
Your Name: Enter Your Name
Email Address: YourEmail@charter.net
Server Information
Account Type: POP/IMAP IMAP
Incoming Email Server: mobile.charter.net
Outgoing Email Server: mobile.charter.net
Sign-in Information
User Name: YourUsername@charter.net
Password: The password you use to sign in to your email account
More Settings
Incoming Server (IMAP): 993
Outgoing Server (SMTP): 587
SSL: This setting should be ON for both SMTP and IMAP.
Requires Authentication: Yes, or checked. (Use same settings as my incoming mail server)
Note: You may be prompted to sign in when sending and receiving email.

Helpful Links

You can receive your Spectrum email on your mobile device. Learn more.

Additionally, you can set up your email on multiple devices or transfer your existing messages within an email client from one email account to another. Learn how.