Get   mobile email support.

View   the Email Quick Reference Guide.

Your Spectrum username serves not only as your Spectrum sign-in credential, but also as your email address. You can create up to seven email addresses for no additional charge as soon as your Spectrum Internet service is active.

Use the quick navigation links below to jump to the section of your choice.

 

 

Compose

Creates a new email message.

Get Email

Checks for new mail and refreshes email in your inbox.

Sort

Sorts your messages by any of the following criteria:

  • New/Old
  • Read/Unread
  • Sender
  • Recipient
  • Subject
  • Flag
  • Size

Help

Access online support content for Spectrum Email.

Read Email

Upon opening your Spectrum email, you'll see your inbox. To read an email, select a message from your inbox. The view will change to display a reading pane to the right of the email list.

Note: You can expand the reading pane to full-screen mode by selecting the arrow icon at the top left of the pane. Select the arrow icon again to return to the default view.

Mark As

After selecting one or more emails, you may mark them as Read or Unread, Flag them or mark them as Spam.

To mark an email or group of emails as read or unread:

  1. Check the box (or boxes) next to the email or emails you want to mark as read or unread.
  2. Select the Mark As tab at the top of your emails and select Read or Unread from the drop down menu.

To flag or remove a flag from an email or a group of emails:

  1. Check the box (or boxes) next to the email or emails you wish to flag.
  2. Select the Mark As tab at the top of your emails and select Flag from the drop down menu.
  3. Select Flag again to remove a flag.
Note: Only email that has been read can be flagged.

To mark an email or a group of emails as spam:

  1. Check the box next to the email(s) you want to report as spam.
  2. Select the Mark As tab at the top of your emails and select Spam from the drop down menu.

OR

  1. Drag and drop the email(s) into the Spam folder.
Note: Emails in the Trash are automatically deleted after 3 days. Emails in the Spam folder are automatically deleted after 14 days.

To remove a message from the Spam folder:

  1. Open the Spam folder and check the box (or boxes) next to the messages you want to move from Spam.
  2. Select the More tab at the top of the emails and select Move.
  3. Choose the folder to which you want to move the email.

OR

  1. Drag and drop the email(s) into the inbox.

Print

To print an email:

  1. Open the email you want to print.
  2. Select the Print link at the bottom of your email header.
  3. Choose Print Options and select the Print button.

Reply, Reply All, Forward

  • Reply: Send a message back to the sender.
  • Reply All: Send a message back to the sender and to all other recipients of the email.
  • Forward: Send the original email to another contact.

To reply, reply all or forward an email from the list view or reading pane:

  1. Check the box next to the email to which you want to reply or forward.
  2. Select the appropriate action from the main navigation bar at the top of your email.
  3. The email you are replying to or forwarding opens and allows you to compose a new message.

Delete

After selecting one or several messages, you can delete them. Deleted emails are sent to the Trash folder.

To delete a message:

  1. Check the box next to the message(s) you want to delete.
  2. Select the Delete icon from the main navigation bar to send the email(s) to the Trash.

OR

  1. Drag and drop the email(s) into the Trash folder.
Note: Emails in the Trash are automatically deleted after 3 days. Messages in the Spam folder are automatically deleted after 14 days.

To remove an email from the Trash folder:

  1. Select the Trash folder to open.
  2. Check the box (or boxes) next to the email(s) you wish to remove from the Trash folder.
  3. Select More, followed by Move, then when prompted, select the folder to which you wish to move the email.

OR

  1. Drag and drop the email back to the Inbox or the folder in which you wish to place the email.

To permanently delete an email from the Trash folder:

  1. Select the Trash folder to open.
  2. Check the box (or boxes) next to the email(s) you want to permanently delete.
  3. Select the Delete icon from the main navigation bar at the top of your email and confirm your decision.

Compose New Email

To create a new email message:

  1. Select Compose (envelope icon with plus (+) sign) from the navigation bar.
  2. A blank email form opens in a new window.
  3. Fill in the header information, i.e. TO, CC, BCC and SUBJECT LINE (Saved contacts will automatically be filled in as you begin to type the first few letters of the recipient's name in the field or select the Field Name to choose from a list).
  4. At the bottom of your email is a menu offering the following additional functionality:
    • Select the paper clip icon at the bottom of the message to attach a file.
    • Select the A to open the Text Editor and format the body of the email.
    • Select the ellipses (three dots) to either Insert a Signature, Request a Receipt or Save as a Draft.
    • Select the X in the upper right corner to cancel and delete the new message.
    • Select SEND to send the new message.
Note: Drafts require at least a recipient and a subject to be saved. You may have only three drafts in progress at one time. To start a new draft, save one of the drafts in progress to the Drafts folder.

Note: Spectrum.net email has a storage capacity of 5 gigabytes. If you use a third-party email client (such as Microsoft Outlook) to access your Spectrum.net email, you have the option to "Leave messages on server." Enabling that setting lets you check email across multiple devices. If you do not enable the setting, your messages will not be downloaded from our servers to the email client. However, if you choose to have a copy on our email server, when the storage limit is exceeded, you may be unable to receive, send, or delete messages. To prevent that issue, sign in to Spectrum.net webmail regularly and delete any unwanted messages.

To ensure that your changes are saved on your mobile device and in webmail, make sure you've entered the proper settings on your mobile device, as seen in this chart.

Spell-Check

Your Spectrum.net email uses your browser's spell-check program. Spell-check automatically identifies misspelled words and underlines them with a red line. You can enable or disable spell-check in your browser Settings.

Move

To move a message from one folder to another:

  1. Check the box next to the email(s) you want to move.
  2. Select the More option from the main navigation bar and choose Move from the drop-down menu.
  3. Choose the folder to which you want to move the email(s).

OR

  1. Check the box (or boxes) next to the email or group of emails you want to move.
  2. Click and drag the messages to the desired location.

Manage Folders

To create a new folder:

  1. Find My Folders on the left hand side of your emails.
  2. Select Create New (+) to the right of the My Folders heading.
  3. When the new folder icon appears, name the folder and select Create.

To create a nested folder or sub-folder:

  1. Select the name of the folder to which you want to add a sub-folder.
  2. Select Create New (+) to the right of the Folders heading.
  3. A new folder icon appears with the option to name the folder.
    • To expand nested folders use the (+) plus sign.
    • To collapse nested folders use the (-) minus sign.

To rename a folder:

  1. Select the down arrow to the right of the existing folder name.
  2. Select Edit.
  3. A text box appears with the option to rename the folder.

To delete a folder:

  1. Select the down arrow to the right of the existing folder name.
  2. Select Delete.
  3. You are asked to confirm that you wish to delete the folder (and all its contents).

Search Email

To search for an email or term within an email:

  1. Open the folder in which you want to search.
  2. Type the term you want to search in the Search Mail box at the top left of the page.
  3. By default, the search is conducted on the "From" and "Subject" values.

To conduct an advanced search:

  1. Open the folder in which you want to search.
  2. Select the magnifying glass icon in the search box.
  3. Use the drop-down menu to adjust the search options and type the specific search information in the appropriate field.