Charter.net is now Spectrum.net. Although the web address has changed, you'll still use the same Spectrum username and password to access My Account, your Spectrum email, the Spectrum TV app and TV channel apps.

Your Spectrum email address will remain username@charter.net.

The following information will assist you in transitioning to the new Spectrum.net. Use the quick links below to navigate to a section of your choice.

 

Signing In

The first time you attempt to sign in to Spectrum.net, you'll have to re-enter your Spectrum username and password, even if you've previously saved your sign-in information.

Note: You'll only have to do this once. After re-entering your Spectrum username and password, you can select Remember Me so that you don't have to manually enter your sign-in credentials in the future.

Select Forgot Username or Password to recover or reset your credentials.

If you don't have a Spectrum username yet, learn how to create one.

Get help signing in to TV channel apps.

Forgot Username or Password

To recover or reset your Spectrum.net username/password:

  1. On the Sign-in page, select Forgot Username or Password?
  2. Choose one of the options listed on the next screen and then select Continue:
    • To retrieve your username or your username and password: You'll be asked to verify your account by entering an email address or phone number associated with your account, or your account number and last name.
    • To retrieve your password: You'll be asked to enter your username and service ZIP Code.
  3. Enter the required information and then confirm you're not a robot to continue.
  4. To complete the process, you'll be asked to verify your account by text, email or automated call.
  5. Enter the six-digit verification code sent via the communication method of your choice to retrieve your username or change your password.
Note: If you change your Spectrum.net password, you'll need to update your sign in information to access the Spectrum TV app and the TV channel apps.

Spectrum Email

Your Spectrum email address will remain username@charter.net.

Learn more about accessing and managing your Spectrum email.

Bookmarks

Don't forget to update your bookmarks or favorites for all the web pages you frequently use, such as Bill Pay, Email and Support.