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View   the Email Quick Reference Guide.

Your Spectrum username serves not only as your Spectrum sign-in credential, but also as your email address. You can create up to seven email addresses for no additional charge as soon as your Spectrum Internet service is active.

Use the quick navigation links below to jump further down the page to the section you chose.

 

 
 

Access Your Email and Manage Your Account

System Requirements

You can access email on Spectrum.net if you are a Spectrum Internet customer with a Spectrum username. If you're using an unsupported browser or device, you should update it before using your Spectrum email.

Browser and Operating System Requirements

Get details   on supported web browsers and operating systems.

To determine your browser version and, if necessary, update to the most current version of that browser, visit What Browser?  

The above site is maintained by third parties. We are not responsible for this site.

Access Email

You must sign in to Spectrum.net using your Spectrum username to access your email. Your Spectrum username serves not only as your Spectrum.net sign-in credential, but also as your Spectrum-issued email address. Learn more   about how to sign in or sign out of Spectrum.net.

You must sign in to Spectrum.net using your Spectrum username to access your email. Your Spectrum username serves not only as your Spectrum.net sign-in credential, but also as your Spectrum-issued email address.

Access email through the Spectrum.net homepage:

  1. Select Sign In at the top right corner of the page.
  2. Enter your Spectrum username and password and select the Sign In button.
  3. Select the envelope icon at the upper right of the page to open your email.
My Account Email navigation

Email Sign Out

To sign out of email:

  • Select Sign Out at the top right-hand corner of the screen to sign out of email and Spectrum.net.
  • Select the Spectrum logo to return to Spectrum.net and Sign Out from the homepage.
Log Out
To protect sensitive information, you are automatically signed out of Spectrum.net email after 24 hours of inactivity. If your account is automatically signed out due to inactivity, simply sign in again to resume.

Manage Spectrum Usernames/Email Addresses

Spectrum usernames with Head of Household and Administrator permissions can create, delete and manage usernames/email accounts by navigating to the My Account: Settings page.

Spectrum usernames with Standard Permissions are able to review their profile and edit their own username/email address, password, contact email, phone number and security question/answer.

To add a new Spectrum username/email address to your existing account:

  1. Sign in to Spectrum.net with a username that has Head of Household (HoH) or Administrator (Admin) permissions.
  2. Navigate to the My Account: Settings page and select Add User.
  3. Fill in the required information.

To delete a Spectrum username/email address:

  1. Sign in to Spectrum.net with a username that has Head of Household (HoH) or Administrator (Admin) permissions.
  2. Navigate to the My Account: Settings page and Select the user profile that you want to delete on the Settings page.
  3. When the user profile opens, select the Delete User button and confirm your decision to delete the user.
Your Spectrum username (in its entirety that includes @charter.net) also operates as an email address. If you delete or make changes to the username or password, you are in effect making the changes to your email address.

To edit a Spectrum username profile/email address:

  1. Navigate to the My Account: Settings page.
  2. Select the user profile that you want to edit on the Settings page.
  3. When the user profile opens, select Edit to the right of the field you want to change.

Email Controls

Email Controls allow you to block senders or domains, forward blocked emails to Head of Household or set filters for one or more email address or domain.

To set Email Controls:

  1. Sign in to Spectrum.net with a username that has Head of Household (HoH) or Administrator (Admin) permissions.
  2. Select My Account, then Settings and select the username (email) in which you would like to set Email Controls.
  3. Scroll down to the Email Controls section and select the plus (+) sign to expand the section, make your changes and select SAVE.
To manage Allowed and Blocked Senders and Domains, you must click the Enable radio button to Enable Filters for the user.