Note: Spectrum email accounts are locked after six months of inactivity. You'll need to unlock your account through Spectrum.net in order to receive new email messages. Learn more.

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View   the Email Quick Reference Guide.

You can create up to seven Spectrum email addresses for no additional charge as soon as your Spectrum Internet service is active. Learn more about creating a new Spectrum email account.

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Access Your Email and Manage Your Account

System Requirements

You can create an email account on Spectrum.net if you're a Spectrum Internet customer with a Spectrum username. If you're using an unsupported browser or device, you should update it before using your Spectrum email.

Browser and Operating System Requirements

Get details   on supported web browsers and operating systems.

To determine your browser version and, if necessary, update to the most current version of that browser, visit What Browser?  

Note: The above site is maintained by third parties. We are not responsible for this site or its content.

Access Email

To access your email through the Spectrum.net homepage:

  1. Sign in to Spectrum.net using your Spectrum username and password (including @charter.net).
  2. Select the envelope icon at the upper right of the page to open your email.
My Account Email navigation

Sign Out of Email

To sign out of Spectrum email: Select Sign Out at the top right-hand corner of the screen to sign out of email and Spectrum.net.

Log Out
Note: To protect sensitive information, you are automatically signed out of Spectrum.net email after 24 hours of inactivity. If your account is automatically signed out due to inactivity, simply sign in again to resume.

Manage Spectrum Usernames/Email Addresses

Spectrum usernames with Head of Household and Administrator permissions can create, delete and manage usernames and email accounts.

Spectrum usernames with Standard permissions can review their profile and edit their own username/email address, password and contact information.

To add a new Spectrum username/email address to your existing account:

  1. Sign into Spectrum.net with a username that has Head of Household (HoH) or Administrator (Admin) permissions.
  2. Select the Menu icon in the upper left hand corner of the page and choose Manage Account. Then select Settings and Add User.
  3. Fill in the required information.
  4. After creating a Spectrum username and password, you have the option to create a Spectrum email account. Learn more.

To delete a Spectrum username/email address:

  1. Sign in to Spectrum.net with a username that has Head of Household (HoH) or Administrator (Admin) permissions.
  2. Select the Menu icon in the upper left hand corner of the page and choose Manage Account. Then select Settings and choose the user profile that you want to delete.
  3. When the user profile opens, select the Delete User button and confirm your decision to delete the user.
Note: If you delete or make changes to your Spectrum username or password, you'll making those same changes to your email address.

To edit a Spectrum user profile:

  1. Select the Menu icon in the upper left hand corner of the page and choose Manage Account. Then select Settings.
  2. Select the user profile that you want to edit.
  3. When the user profile opens, select Edit to the right of the field you want to change.

Email Controls

Email Controls allow you to block senders or domains, forward blocked emails to Head of Household or set filters for email addresses or domains.

To set your Email Controls:

  1. Sign into Spectrum.net with a username that has Head of Household (HoH) or Administrator (Admin) permissions.
  2. Select the Menu icon in the upper left hand corner of the page and choose Manage Account. Then select Settings and select the username (email) for which you'd like to set Email Controls.
  3. Scroll down to the Email Controls section and select the plus (+) sign to expand the section, then make your changes and select SAVE.
Note: To manage allowed and blocked senders and domains, select the Enable radio button to Enable Filters for the user.