Storm Response and Preparation
- Check this page to see if your area is experiencing an outage.
- Check with your power company to see if there is a power outage in your area.
- If you're not experiencing an outage and you are having trouble with your Spectrum services, you can troubleshoot them.
Get more information.
The following information will help minimize the inconvenience and danger of severe weather and provide updated information regarding service restoration in the event of severe weather or other emergency situation. You can also visit the National Weather Service and FEMA for additional storm updates in your area.
If your power is out, first call your power company or visit their website. Your Spectrum services should be restored when power returns. If not, please contact us.
If you've determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.
For more information on steps to take to prepare for a storm, visit Ready.gov.
How We Prepare
With assistance from local and online weather services, we constantly monitor weather in our service areas. Once it's likely that severe weather is imminent, our teams put storm-preparedness plans into action.
We work closely with cities and towns we serve well in advance of a storm or hurricane to ensure lines of communication remain open. Additional line crews and mutual aid providers are also placed on standby should they be needed.
In the event of other emergency situations, we have pre-established lines of communication with federal, state and local officials.
Our system notifies us early of large power outages within our network, and can pinpoint specific areas where services may be out due to downed power lines, etc. We also receive reports from public safety agencies and local police and fire departments.
Customers can contact us to report outages.
During an outage, we communicate with government representatives, town officials and media resources to provide updates to our customers. You may also be able to receive storm information through your battery-operated radio.
In the event of storm-related outages, we'll work as quickly as possible to restore your Spectrum services.
Your Spectrum Voice modem must be plugged into an electrical wall outlet to operate. Your Voice service (including access to 911 services) will be unavailable during a power outage if you don't have a battery backup, and may also be unavailable in the event of a network outage. Learn more about purchasing a Battery Backup.
What should I do when my Spectrum services go out?
Verify that your electricity is working. Electricity is required to receive Spectrum services. If there's a power outage, your Spectrum services should come back on soon after power is restored to your home. If they don't, check outside to verify that the drop line from your house to the pole at the street is still intact. If it's down, call us to report a downed drop line. If the drop line is in place, restart your Spectrum equipment (Spectrum receiver, internet modem, phone modem) by unplugging the device, and waiting 30 seconds before plugging it back in. If that doesn't work, contact us.
Why don't I see your crews working on my street?
Because of our system's design, your outage might not necessarily be caused by storm damage problems on your street, or even a nearby street. Even if you don't see our crews or vehicles working near your home, we're working with local power companies to have your services restored as quickly as possible.
I saw your truck but it's gone now. My services haven't been restored. Is somebody coming back?
During emergency situations, we often send out a special crew to find out exactly where the problem is, what kind of work needs to be performed and, most importantly, to make sure the area is safe. We then coordinate with local power companies to make sure the right crew is sent out to do the necessary repair work. Also, the source of the problem may not be near your home.
What might cause a delay in restoring my services?
During a severe storm, downed power lines, blocked roads, unplowed or flooded streets, downed trees or other dangerous situations may slow our response time or impede our ability to repair your services. Additionally, conditions throughout our system may cause delays. For example, several small, scattered outages are more time consuming to repair because they require more frequent stops to reconnect lines to individual homes.
How do you prioritize restoration efforts during a significant emergency situation?
We implement a disaster-recovery plan of operations that places the efforts of the entire company behind service restoration 24-hours a day. We make every effort to restore service to the maximum number of customers in the shortest possible time. The initial focus in a widespread outage is public safety and other critical facilities such as hospitals and nursing homes.