ask spectrum image in browser

Ask Spectrum is a virtual assistant that can answer questions about your Spectrum services and account. You can order Pay-Per-View events using Ask Spectrum or even ask about outages in your area.

Tips for using the Ask Spectrum Virtual Assistant:

  • Select the Ask Spectrum icon to begin.
  • Ask one specific question at a time. Example: How do I manage my account online?
  • If the virtual assistant doesn't understand your question the first time, try rephrasing it.
  • If you're signed in to Spectrum.net, you can view your Role near the top of the Ask Spectrum window. 
  • You can only open one Ask Spectrum window at a time.  


Options when using the Ask Spectrum Virtual Assistant:


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  • Turn sound off or on  ask spectrum sound icon  to hear Ask Spectrum responses through your device audio.
  • Dock Ask Spectrum in the window sidebar  ask spectrum sidebar icon icon  or undock Ask Spectrum in its own window. 
  • Minimize  ask spectrum minimize icon  or maximize Ask Spectrum (when undocked in its own window). 
  • Close  ask spectrum x icon  the Ask Spectrum session.