Ask Spectrum Virtual Assistant
Ask Spectrum is a virtual assistant that can answer questions about your Spectrum services and account. You can order Pay-Per-View events using Ask Spectrum or even ask about outages in your area.
Tips for using the Ask Spectrum Virtual Assistant:
- Select the Ask Spectrum icon to begin.
- Ask one specific question at a time. Example: How do I manage my account online?
- If the virtual assistant doesn't understand your question the first time, try rephrasing it.
- If you're signed in to Spectrum.net, you can view your Role near the top of the Ask Spectrum window.
- You can only open one Ask Spectrum window at a time.
Options when using the Ask Spectrum Virtual Assistant:
- Turn sound off or on to hear Ask Spectrum responses through your device audio.
- Dock Ask Spectrum in the window sidebar or undock Ask Spectrum in its own window.
- Minimize or maximize Ask Spectrum (when undocked in its own window).
- Close the Ask Spectrum session.